Administrative Assistant
4 weeks ago
Fairwater Health Centre is seeking a highly organized and efficient Administrator/Receptionist to join our team. As a key member of our administration team, you will play a vital role in ensuring the smooth operation of our practice.
Key Responsibilities- Provide administrative support to the practice team, including answering phone calls, responding to emails, and handling patient queries.
- Manage the practice's electronic appointments system, ensuring accurate and up-to-date records.
- Process patient requests for appointments, home visits, and telephone advice calls, ensuring callers are directed to the appropriate healthcare professional.
- Process and distribute incoming and outgoing mail, including patient correspondence and clinical documents.
- Take messages and pass on information to the relevant team members.
- Filing and retrieving paperwork, ensuring accurate and secure storage of patient records.
- Process repeat prescriptions in accordance with practice guidelines.
- Perform computer data entry, data allocation, and collation, ensuring accurate and up-to-date records.
- Initiate contact with and respond to requests from patients, other team members, and associated healthcare agencies and providers.
- Provide clerical assistance to practice and trust staff as required, including word/data processing, filing, photocopying, and scanning.
- Restock consulting rooms with forms as required.
- Order, re-order, and monitor stationery and other supplies.
- Deal with clinical waste, ensuring a safe and healthy working environment.
- Provide refreshments for staff and visitors as required, keeping the kitchen area clean and tidy.
- Keep the reception area, notice-boards, and leaflet dispensers tidy and free from obstructions and clutter.
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and other healthcare professionals.
- Highly organized and efficient, with the ability to prioritize tasks and manage multiple responsibilities.
- Proficient in Microsoft Office, with experience of using electronic patient management systems.
- Able to maintain confidentiality and handle sensitive information with discretion.
- Flexible and willing to work in a busy environment, with the ability to adapt to changing priorities and deadlines.
Fairwater Health Centre offers a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and organized individual who is passionate about delivering excellent patient care, we would love to hear from you.
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