Assistant Front Office Manager

3 hours ago

Battersea, United Kingdom Pestana Chelsea Bridge Hotel Full time
Pestana Chelsea Bridge Hotel Job Opportunity

We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Pestana Chelsea Bridge Hotel. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences, managing staff, and maintaining operational efficiency.

Key Responsibilities:
  • Assist in daily operations, including check-ins/outs, guest inquiries, reservations, and concierge services.
  • Supervise and train front office staff, ensuring all team members deliver outstanding customer service.
  • Act as a point of contact for VIP guests and handle escalated guest concerns and complaints promptly and professionally.
  • Maintain service standards, ensuring the front office team adheres to hotel standards and policies in all guest interactions and service delivery.
  • Assist with billing inquiries, room assignments, and cash handling, and ensure that all financial processes are followed accurately.
  • Coordinate with housekeeping, maintenance, and other hotel departments to ensure a seamless guest experience.
  • Monitor guest feedback and assist in implementing changes to enhance guest satisfaction.
  • Assist in room inventory management, working with the reservations team to monitor room availability, occupancy rates, and overbooking situations.
Requirements:
  • Proven experience in front desk or supervisory roles within the hospitality industry, ideally in a 4- or 5-star hotel setting.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Strong leadership and team management abilities.
  • Proficiency in hotel property management systems (PMS) such as Opera or similar systems.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work a flexible schedule, including weekends, holidays, and nights, as needed.
  • Knowledge of cash handling and basic financial procedures.
  • Multilingual abilities are an advantage.

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to learn more about this exciting opportunity.

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