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Contract Manager

2 months ago


Abingdon, Oxfordshire, United Kingdom Dalkia UK Full time
About the Role

We are seeking a highly skilled Contract Manager to lead our team at Dalkia UK. As a key member of our organization, you will be responsible for managing and developing a defined contract, ensuring operational commitments are met and exceeded.

Key Responsibilities
  • Contract Leadership: Provide leadership, management, and development of a defined contract, ensuring operational commitments are met and exceeded.
  • Customer Partnership: Establish, develop, and maintain an effective partnership and working relationship with the Customer and any associated customers.
  • Financial Management: Take accountability and review Accounts performance indicators ensuring delivery of key financial KPI's/ targets (i.e. working capital, P&L, Costs).
  • Health and Safety: Lead, manage, and support a no-compromise approach to Health & Safety.
  • Business Management: Manage the business to ensure all of the necessary systems and procedures are complied with to ensure that the quality of service delivery enables the Client to occupy their premises efficiently, cost effectively, and without disruption.
  • Staff Management: Manage and control the attendance and work output of all directly employed staff.
  • Subcontractor Management: Support with the management of specialist sub-contractors.
  • New Business Opportunities: Assist in the identification of all new business opportunities within the contract and participate in the costing of the new proposals to ensure that Dalkia UK margin expectations are achieved.
  • Project Delivery: Develop a relationship with the internal project department in order to deliver high-value projects throughout the life of the contract.
Requirements
  • Experience: Experience of developing and maintaining a collaborative relationship with clients with demonstrable mutual benefits.
  • Management Experience: Experience of managing/supervising direct and subcontracted engineers.
  • Industry Knowledge: Good knowledge of compliance requirements across all areas of service delivery.
  • Communication Skills: Excellent communication skills with high levels of numeracy and literacy.
Desirable Experience
  • Customer Service: Experience of delivering high levels of customer service.
  • Contract Growth: Identification and delivery of contract growth.
  • Commercial Experience: Commercial experience including managing delivery against KPIs/SLAs.
  • Efficiency Initiatives: Identification and implementation of efficiency/effectiveness initiatives.
  • Mobilization: Experience mobilisation or transforming service delivery.
  • Health and Safety Qualification: Formal health and safety qualification (IOSH Managing Safely or NEBOSH).
Benefits
  • Induction and Training: Full induction, training, and uniform.
  • Holiday Entitlement: 25 days holiday.
  • Holiday Purchase Scheme: Holiday purchase scheme.
  • Birthday Holiday: Birthday holiday.
  • Healthcare: Healthcare.
  • Pension: Pension.
  • Maternity and Paternity Pay: Enhanced maternity and paternity pay.