Financial Services Clerk

3 days ago


Sheffield, Sheffield, United Kingdom Moorepay Limited Full time
Role Overview:

We are seeking a skilled Payroll Advisor to join our team at Moorepay Limited. In this role, you will provide payroll support to clients, communicate with them, and deliver a flexible and proactive payroll administration service.

You will work within a multi-skilled team environment, providing a first-class, professional service to our clients, recognizing the importance of everyone providing a great client experience.

This is a full-time, hybrid role working in our office three days a week with two days working from home.

Responsibilities:
  • Client Management: Manage client payrolls timely, accurately, and securely in collaboration with the team.
  • Communication: Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
  • Liaison: Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing, and Technology, to help manage client payrolls.
  • Knowledge Sharing: Knowledge sharing with peers to create a team of payroll experts.
  • Mentorship: Coach and mentor Payroll Assistants, helping them become payroll and Moorepay system subject matter experts.
  • Process Improvement: Sharing ideas to help improve processes.
  • Compliance: Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars.
Requirements:
  • Previous experience working in Payroll, at Administrator or Advisor level.
  • CIPP or equivalent qualifications are desirable.
  • Excellent ability in building positive customer relationships.
  • Excellent interpersonal and communication skills.
  • Moorepay HR expertise or alternate platforms (desirable).
  • Experience of operating within an outsourcing service provider (desirable).
  • Eager to learn and develop.
  • Great coaching and mentoring skills.
  • Highly organized and methodical in your approach.

The estimated annual salary for this role is £28,000 - £35,000 based on location and industry standards.


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