Financial Services Clerk
3 days ago
We are seeking a skilled Payroll Advisor to join our team at Moorepay Limited. In this role, you will provide payroll support to clients, communicate with them, and deliver a flexible and proactive payroll administration service.
You will work within a multi-skilled team environment, providing a first-class, professional service to our clients, recognizing the importance of everyone providing a great client experience.
This is a full-time, hybrid role working in our office three days a week with two days working from home.
Responsibilities:- Client Management: Manage client payrolls timely, accurately, and securely in collaboration with the team.
- Communication: Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
- Liaison: Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing, and Technology, to help manage client payrolls.
- Knowledge Sharing: Knowledge sharing with peers to create a team of payroll experts.
- Mentorship: Coach and mentor Payroll Assistants, helping them become payroll and Moorepay system subject matter experts.
- Process Improvement: Sharing ideas to help improve processes.
- Compliance: Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars.
- Previous experience working in Payroll, at Administrator or Advisor level.
- CIPP or equivalent qualifications are desirable.
- Excellent ability in building positive customer relationships.
- Excellent interpersonal and communication skills.
- Moorepay HR expertise or alternate platforms (desirable).
- Experience of operating within an outsourcing service provider (desirable).
- Eager to learn and develop.
- Great coaching and mentoring skills.
- Highly organized and methodical in your approach.
The estimated annual salary for this role is £28,000 - £35,000 based on location and industry standards.
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