Deputy Store Management Role
2 weeks ago
About the Role
We are seeking a highly motivated Deputy Store Manager to join our team at Interaction - Leeds. As a key member of our sales and operations team, you will play a crucial role in driving sales growth, maintaining inventory, and delivering exceptional customer service.
Key Responsibilities:
- Support the Store Manager in overseeing day-to-day store operations, including opening and closing procedures, inventory management, and visual merchandising.
- Help set sales targets and monitor performance metrics of the sales team. Provide coaching, guidance, and training to team members to achieve and exceed sales goals.
- Ensure the delivery of exceptional customer service at all times. Train and empower the sales team to provide product knowledge, address customer inquiries, and resolve any issues or complaints promptly and satisfactorily.
- Oversee inventory management, including stock replenishment, monitoring stock levels, and ensuring accurate recordkeeping. Collaborate with suppliers and the purchasing team to maintain appropriate stock levels and optimize product assortment.
- Create visually appealing displays, effectively showcase products, and enhance the overall store ambiance. Ensure displays are regularly updated and follow company guidelines and seasonal promotions.
- Analyse sales data, generate reports, and provide insights to senior management regarding sales performance, customer trends, and product preferences. Make data-driven decisions to optimize sales strategies and drive business growth.
- Help recruit, train, and develop a high-performing sales team. Schedule shifts, allocate resources effectively, and ensure adequate staffing levels to meet customer demands. Conduct performance evaluations, provide feedback, and implement corrective actions when necessary.
- Establish and maintain strong relationships with Brands and suppliers, monitor product quality and delivery, and collaborate on marketing initiatives and promotional activities.
- Ensure compliance with health and safety regulations and maintain a safe working environment for employees and customers. Implement and enforce safety protocols, emergency procedures, and security measures.
- Stay informed about industry trends, market conditions, and competitor activities. Identify opportunities for growth, potential threats, and implement strategies to stay ahead in the market.
About Us
Interaction - Leeds is a well-established family-run retailer with a passion for delivering exceptional customer service and driving sales growth. We offer a dynamic and supportive work environment, with opportunities for professional development and career advancement.
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