IT Infrastructure Engineer

16 hours ago


Luton, Luton, United Kingdom CV Library Full time

About the Role

CV Library in Luton is currently seeking a highly skilled IT Infrastructure Engineer to join their team. As a key member of the IT department, you will be responsible for providing technical support and solutions to resolve complex IT incidents and issues.

Your primary responsibilities will include handling escalated calls from the Service Desk, investigating and resolving complex IT support issues, and coordinating with IT team members to ensure timely resolution of issues.

The successful candidate will have strong 2nd line support experience within an enterprise environment and be proficient in networking and TCP/IP troubleshooting. You will also have familiarity with IT Service Management best practices, preferably ITIL processes.

This is an exciting opportunity to work on a range of projects, including implementing new technologies and improving existing systems. You will also have the chance to develop and maintain procedures and training materials for the IT team.

The estimated salary for this role is up to £40k + on call bonus up to £3k.



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