Outbound Engagement Manager
5 days ago
We are seeking an experienced Outbound Engagement Manager to join our dynamic team at READ Foundation. As a key member of our customer support department, you will play a crucial role in driving donor engagement and income generation through outbound calls.
Main Responsibilities- Develop and implement effective training programs for staff members, ensuring they have the skills and knowledge required to excel in their roles.
- Present information and updates to colleagues, preparing materials such as slideshows and documents to aid in training and briefings.
- Coach and mentor staff members, providing guidance and support to help them achieve their full potential.
- Monitor call quality and ensure that all campaigns are well-organised and executed efficiently.
- Oversee campaign management, including staffing, readiness, and training for all projects, particularly for weekend shifts.
- Analyse data to ensure that campaign results align with departmental goals, making adjustments as needed to maximise outcomes.
- A-level or equivalent qualifications, with a minimum of a B grade in English at GCSE/A level.
- Fluent in English, with excellent verbal and written communication skills.
- Strong familiarity with database operations and reporting tools.
- Advanced proficiency in Excel, including data analysis, formulas, and reporting.
- At least 1 year of experience using a CRM system, with demonstrated proficiency.
- A competitive salary of £14 per hour.
- 32 days annual leave (including Bank Holidays and company-wide holidays).
- Awards for employee of the year.
- Investment in training, professional growth, and development.
- Occupational Pension Scheme.
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