Desktop Support Specialist

4 weeks ago

London, Greater London, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full time
IT Desktop Support Engineer

City of London (Blackfriars / St. Paul's)

£36,000 - £40,000 dependent on experience

Hybrid: 4 days office-based, 1 day remote

Permanent, Full-Time

We are seeking a skilled Desktop Support Engineer to join our team in the City of London. As an internal escalation point within our Service Desk, you will be responsible for delivering excellent IT support services to our clients.

This is an exciting opportunity to join a small but growing company, gain exposure to a wide range of technologies, and progress your career in IT support and consultancy.

Key Responsibilities:
  • Triage of all Incidents and Service Requests logged for urgency and priority
  • Resolving or escalating tickets within agreed SLTs
  • Updating tickets within service desk software
  • Delivering remote and on-site customer support
  • Desktop patching and maintenance tasks
  • On-site client support in London and Watford (part of rota)
  • Remote support from our London office
  • On-call support (part of team rota)
Requirements:
  • Experience writing internal support documentation and client reports
  • Understanding of IT best practices and procedures (ITIL, Change Control)
  • Excellent organizational skills and the ability to reprioritize in a fast-paced environment
  • Ability to take ownership, assess and troubleshoot incidents methodically
  • Comfortable with regular commutes to Central London and Watford (the latter up to once a week)
  • Ability to participate in an out-of-hours on-call rota (one week in four)
  • A passion for IT and a desire to learn new technologies
  • Professional attitude, able to work with stakeholders at all levels
  • Customer service focus, going above and beyond
  • Team player with the ability to work under pressure
  • Punctuality and attention to detail
  • Excellent written and verbal communication skills
Technical Skills:
  • Advanced knowledge of essential technologies:
    • Microsoft Desktop OS (Windows 10 & 11)
    • Active Directory (Users & Computers, GPO)
    • Entra ID & MS 365 applications
    • WSUS, EndPoint Manager (InTune)
    • UC (Teams), Cloud PBX (Ring Central, 3CX, Cisco)
    • AV (DSP, DANTE, Room Systems)
  • Intermediate knowledge of:
    • Virtualisation (Citrix, ESXi, Hyper V)
    • Deployment Services (WDS, SCCM)
    • IPv4 Networks (DHCP, DNS, TCP, S/FTP, SMTP, NTP vLANs)
    • Mac Desktop OS
    • Mobile Devices (iOS, Android)
    • Microsoft Server OS (2016/2019/2022)
    • Structured Cabling (Patching, Cable Tracing, IDC)
    • Backup Technology (Veeam)
    • Storage systems (SAN)
    • Scripting (PowerShell, Python)
    Desirable Qualifications:
    • Microsoft Certified Associate (AZ801, AZ305)
    • Network+ or CCNA
    About Our Client:

We are a small, fast-growing IT consultancy and managed services provider (MSP) based in the City of London. We are a close-knit and supportive team of professionals, providing expert support to small and medium-sized organisations across various sectors, including financial services.

  • Annual bonus
  • Pension scheme (up to 4% match)
  • Additional day off on your birthday
  • Discount scheme with Perkbox
  • Training and ongoing certification
  • Employee Assistance Program with Health Assured
  • AXA Private Health Insurance (including Dental, Optical, and Mental Health)
  • Enhanced sick pay
  • Season ticket loan
  • Cycle-to-Work scheme
  • Bring Your Own Device allowance
  • Regular staff events
  • Office refreshments

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