Head of Claims Operations Lead

4 weeks ago


London, Greater London, United Kingdom AIG Full time

At AIG, we are committed to delivering exceptional claims services to our customers. As the Head of Claims Operations, you will play a crucial role in leading our claims team and driving operational excellence across the organization.

Key Responsibilities:

  • Manage the oversight and operational performance of the Claims Team, including design and adherence to SLAs/KPIs, design and monitoring of key controls, and managing and remediation of exceptions.
  • Lead the Claims Operations team, including recommendations for re-design of function where appropriate to ensure development of enhanced standards across the wider claims function.
  • Deliver Executive Level reporting and analytics to senior committees on which to take action, supporting both top line and bottom line performance.
  • Represent the organization at monthly/quarterly committees as appropriate, acting as project sponsor on key claims business change initiatives, including Consumer Duty, Operational Resilience, Business Continuity, and Faster Claims Payments.
  • Lead the strategic review and improvement of claims management processes to deliver appropriate customer outcomes, ensuring adherence to Consumer Duty and Lloyd's Principles for Doing Business.
  • Act as the key stakeholder with Lloyd's and the LMA to ensure appropriate business engagement and representation on all market claims related initiatives.
  • Oversee outsourced service providers, including third-party experts and delegated authorities, ensuring that appropriate controls and documentation are in place.
  • Manage all first-line Claims requirements, including SOX, Lloyd's, FCA/PRA/internal/external regulatory and control environment.

Requirements:

  • Proven experience in a Claims Operations leadership role, including experience of team management in a constantly changing and fast-paced environment.
  • Significant experience in the Lloyd's insurance market, including relevant IT systems and processes.
  • Strong operational skills, including both business process and systems.
  • Strong change management skill set, including experience as either a project sponsor or Claims SME.
  • Excellent communication skills, with the ability to influence stakeholders across all levels, including senior management.
  • Strong familiarity with Lloyd's Principles for Doing Business.
  • Familiarity with Lloyd's Insurance Company (Europe) requirements.
  • Strong financial acumen and intuition, with the ability to handle large and complex issues/data.

AIG is an Equal Opportunities Employer:

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.



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