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Technical Support Specialist

2 months ago

Southampton, Southampton, United Kingdom Enterprise Recruitment Ltd Full time
Job Description

**Technical Support Engineer Role**

We are seeking a highly skilled Technical Support Engineer to join our team at Enterprise Recruitment Ltd. As a Technical Support Engineer, you will play a crucial role in providing second-line support to external distributors and customer service engineers for cutting-edge control systems.

Key Responsibilities:

  • Provide technical support to engineers in the field via remote assistance and troubleshooting.
  • Investigate faults in returned goods and collaborate with the software team to resolve issues.
  • Assist with product testing before release to ensure products meet their requirements.
  • Work with the software team to take products from initial concept through to delivery.

Requirements:

  • Solid IT skills and technical problem-solving abilities.
  • Excellent communication skills and ability to work with cross-functional teams.
  • Desirable skills include IT support/helpdesk experience and a driving license or willingness to learn.

About Us:

Enterprise Recruitment Ltd is a leading recruitment agency specializing in placing talented professionals in exciting roles. We are committed to delivering exceptional service and supporting our clients in finding the best talent for their businesses.