Customer Service Representative

4 weeks ago


Northampton, Northamptonshire, United Kingdom Macildowie Recruitment and Retention Full time
About the Role

We are seeking a highly skilled Customer Service Advisor to join our dynamic team at Macildowie Recruitment and Retention. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely assistance to our clients.

Key Responsibilities
  • Customer Service: Respond promptly to customer inquiries via phone, email, and in-person, delivering accurate information regarding products and services.
  • Order Processing: Process customer orders efficiently, ensuring timely delivery through collaboration with logistics and production teams.
  • Issue Resolution: Resolve customer complaints and issues effectively, demonstrating strong problem-solving abilities.
  • Record Keeping: Maintain detailed records of customer interactions and transactions in our company database.
  • Policy Development: Assist in developing and implementing customer service policies to improve service quality.
  • Team Collaboration: Collaborate with the sales team to support customer account management and retention initiatives.
Requirements
  • Experience: Previous experience in customer service or a related field is preferred.
  • Communication Skills: Strong communication and interpersonal skills with the ability to build rapport with customers.
  • Technical Skills: Proficient in Microsoft Office Suite and customer management software.
  • Organisational Skills: Excellent organisational skills and attention to detail.
  • Teamwork: Ability to work both independently and as part of a team in a fast-paced environment.
  • Industry Knowledge: Knowledge of the food industry, particularly grain or milling, is advantageous.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Professional Development: Opportunities for professional development and career growth.
  • Supportive Environment: A supportive and collaborative work environment.


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