Aftersales Team Lead
2 days ago
We are seeking a highly motivated and experienced Aftersales Manager to lead our service department in the High Wycombe Area.
The ideal candidate will have a strong background in managing both service and parts departments in a main dealer Aftersales environment.
Key responsibilities include:
- Leading a dynamic team to achieve outstanding customer satisfaction scores
- Enhancing service team performance through effective coaching and performance management
- Overseeing daily operating controls and key performance indicators (KPIs)
- Managing dealership assets, including premises, tools, equipment, and expenses
Benefits of this role include:
- A competitive salary with OTE up to £60,000
- A company car
- The opportunity to develop your career in a prestigious dealership environment
Requirements for this position include:
- Solid experience in managing service and parts departments in a main dealer Aftersales environment
- Strong relationship-building skills and ability to deal with customers at all levels
- Ability to create a positive working atmosphere and motivate the team to meet targets
- Strong process orientation and statistics skills
- Proven ability to deliver high CSI results and passion for excellent customer service
- Understanding of vehicle design, manufacture, and legislation
- Fully qualified driving license is essential
Estimated Salary: £45,000 - £65,000 + Benefits
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