Aftersales Team Lead

2 days ago


High Wycombe, Buckinghamshire, United Kingdom Resourcing Group Full time
Service Department Leader

We are seeking a highly motivated and experienced Aftersales Manager to lead our service department in the High Wycombe Area.

The ideal candidate will have a strong background in managing both service and parts departments in a main dealer Aftersales environment.

Key responsibilities include:

  • Leading a dynamic team to achieve outstanding customer satisfaction scores
  • Enhancing service team performance through effective coaching and performance management
  • Overseeing daily operating controls and key performance indicators (KPIs)
  • Managing dealership assets, including premises, tools, equipment, and expenses

Benefits of this role include:

  • A competitive salary with OTE up to £60,000
  • A company car
  • The opportunity to develop your career in a prestigious dealership environment

Requirements for this position include:

  • Solid experience in managing service and parts departments in a main dealer Aftersales environment
  • Strong relationship-building skills and ability to deal with customers at all levels
  • Ability to create a positive working atmosphere and motivate the team to meet targets
  • Strong process orientation and statistics skills
  • Proven ability to deliver high CSI results and passion for excellent customer service
  • Understanding of vehicle design, manufacture, and legislation
  • Fully qualified driving license is essential

Estimated Salary: £45,000 - £65,000 + Benefits



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