Service Desk Analyst
3 weeks ago
Job Title: Service Desk, Helpdesk Analyst, Hatfield
Job Type: Permanent
Location: Hatfield, Hertfordshire (Hybrid - 3 days on-site)
Salary: £30,000 per annum
Job Description:
We are seeking a skilled Service Desk Analyst to join our team in Hatfield. As a Service Desk Analyst, you will be the first point of contact for all IT-related issues and requests, ensuring that end-users receive timely and effective support.
This is a hybrid role requiring you to be on-site 3 days a week. You will be responsible for providing first-line support for IT incidents and service requests, troubleshooting and resolving hardware, software, and network issues, and escalating complex issues to appropriate teams when necessary.
Key Responsibilities:
- Provide first-line support for IT incidents and service requests.
- Troubleshoot and resolve hardware, software, and network issues.
- Log and document incidents, requests, and resolutions in the service desk system.
- Escalate complex issues to appropriate teams when necessary.
- Assist with the setup and configuration of hardware and software.
- Maintain excellent communication with end-users and keep them informed of progress.
Requirements:
- Proven experience in a service desk or IT support role.
- Strong knowledge of Windows operating systems and Microsoft Office suite.
- Basic networking knowledge (TCP/IP, DNS, DHCP).
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
About Us:
Norton Blake is a global leader in our domain, and we are committed to providing excellent support to our end-users. If you are a skilled Service Desk Analyst looking for a new challenge, please apply for this role.
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