Duty Manager

3 weeks ago


Kent, United Kingdom YHA Full time

About the Role

We are seeking a highly skilled Duty Manager to join our team at YHA Medway. As a Duty Manager, you will play a crucial role in supporting the management of our operational budget and ensuring the delivery of exceptional customer service.

Your Key Responsibilities

  • Supporting the management of our operational budget and ensuring the delivery of Key Performance Indicators (KPIs).
  • Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
  • Utilising our systems for efficient guest check-ins, check-outs and other management functions.
  • Carrying out cleaning and housekeeping duties, maintaining a clean and comfortable environment for our guests.
  • Assisting in the kitchen and serving food and drinks with warmth and hospitality, enhancing the dining experience.
  • Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.

What We're Looking For

We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional customer service and has a strong understanding of operational management. If you have experience in hospitality or customer service and are looking for a challenging and rewarding role, we would love to hear from you.

Why Join YHA?

At YHA, we value our team members and offer a range of benefits, including competitive hourly rates, accommodation options, and exclusive benefits. We are committed to creating an inclusive environment where all team members feel valued and supported.


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