Duty Manager
3 weeks ago
About the Role
We are seeking a highly skilled Duty Manager to join our team at YHA Medway. As a Duty Manager, you will play a crucial role in supporting the management of our operational budget and ensuring the delivery of exceptional customer service.
Your Key Responsibilities
- Supporting the management of our operational budget and ensuring the delivery of Key Performance Indicators (KPIs).
- Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
- Utilising our systems for efficient guest check-ins, check-outs and other management functions.
- Carrying out cleaning and housekeeping duties, maintaining a clean and comfortable environment for our guests.
- Assisting in the kitchen and serving food and drinks with warmth and hospitality, enhancing the dining experience.
- Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.
What We're Looking For
We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional customer service and has a strong understanding of operational management. If you have experience in hospitality or customer service and are looking for a challenging and rewarding role, we would love to hear from you.
Why Join YHA?
At YHA, we value our team members and offer a range of benefits, including competitive hourly rates, accommodation options, and exclusive benefits. We are committed to creating an inclusive environment where all team members feel valued and supported.
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