Hospitality Operations Manager

7 days ago

Kent, United Kingdom YHA Full time
Job Title: Duty Manager

About the Role:

We are seeking a highly motivated and organized individual to join our team as a Duty Manager at YHA Canterbury. As a Duty Manager, you will play a pivotal role in supporting the management of our hostel operations and ensuring that our guests have an outstanding experience.

About the Hostel:

YHA Canterbury is a popular hostel located in the heart of Canterbury, offering accommodation to educational and sporting groups, families, and individual backpackers. Our hostel provides a unique and inclusive work environment, and we are looking for a Duty Manager who can help us maintain our high standards.

Your Responsibilities:

As a Duty Manager, your key responsibilities will include:



  • Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.


  • Utilizing our systems for efficient guest check-ins, check-outs, and other management functions.


  • Carrying out cleaning and housekeeping duties, maintaining a clean and comfortable environment for our guests.


  • Assisting in the kitchen and serving food and drinks with warmth and hospitality, enhancing the dining experience, while engaging in authentic, inclusive conversations.


  • Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.



What We Offer:

We offer a competitive hourly rate, exclusive benefits, and a comprehensive induction and ongoing training program. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we would love to hear from you.

Requirements:

To be successful in this role, you will need:



  • Experience in a face-to-face customer service role, preferably in hospitality or a related industry.


  • Excellent communication and teamwork skills.


  • Basic IT proficiency.


  • Ability to work flexible shifts, including evenings and weekends.



How to Apply:

If you are interested in this exciting opportunity, please submit your CV and a brief cover letter outlining your experience and qualifications. We look forward to hearing from you.

Equal Opportunities Employer:

YHA is an equal opportunities employer and welcomes applications from all qualified candidates.

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