Senior Hospitality Manager

2 weeks ago


Kent, United Kingdom YHA Full time

About the Role

We are currently looking for a dedicated and customer-focused Duty Manager to join our team at YHA Medway.

About the Job

As a Duty Manager, you will play a key role in supporting the management of an operational budget and the delivery of Key Performance Indicators (KPIs). You will be responsible for guiding and supporting team members, utilising our systems for efficient guest check-ins and check-outs, and carrying out cleaning and housekeeping duties to maintain a clean and comfortable environment for our guests.

Responsibilities

  1. Support the management of an operational budget and the delivery of KPIs.
  2. Guide and support team members working in all areas of the hostel.
  3. Utilise our systems for efficient guest check-ins and check-outs.
  4. Carry out cleaning and housekeeping duties.
  5. Assist in the kitchen and serve food and drinks with warmth and hospitality.
  6. Deputise for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.

Requirements

We are looking for someone with flexibility to cover different shifts and tasks. Prior experience in a face-to-face customer service role is an advantage, but it's not essential. Experience in hospitality or customer service, especially in managing and delivering high-quality service, is highly beneficial.

What We Offer

We offer a comprehensive induction, ongoing training, and further development. We highly value lived experiences just as much as previous skills and knowledge. If this opportunity resonates with you, we invite you to submit your CV and complete our brief application form. Feel free to attach a cover letter to further express your unique qualifications and experiences.



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