Senior Service Designer
1 month ago
We're seeking a Senior Service Designer to collaborate with our team at Zebra People, working with a higher education institution to design a future state.
This organisation has established large change initiatives to adopt new ways of working, aimed at supporting and enhancing their educational mission and workforce.
Your role will be integral to the success of this vision, looking at things through an end-to-end service lens and working across several programmes.
As a Senior Service Designer, you'll work at an organisational level, synthesising existing user research and conducting new research to deliver insights that align to the drivers of each programme.
You'll work with a range of stakeholders with varying knowledge of the digital world, distilling complex information into clear ideas and opportunities for the future.
Key responsibilities include:
- Working at an organisational level to understand the complex landscape
- Synthesising user research to deliver insights that align to programme drivers
- Working with stakeholders to distill complex information into clear ideas
- Providing expertise and recommendations to inform decision making around digital services and technology
Ideal attributes:
- Strong experience in Service Design, with a focus on digital and physical elements
- Experience in operational efficiency and organisational structure
- Able to evidence the impact of your work
- Strong communication skills, able to articulate ideas and justify decisions
- Comfortable working with stakeholders who may not fully understand digital
This role is perfect for someone with strong experience in handling senior stakeholders, who's worked with large-scale organisations, and ideally understands higher education.
Salary: Up to £65,000
WFH policy: 2 days/month on-site (easily accessible from London)
We're looking for a collaborative team player who is passionate about Service Design and wants to make a real impact.
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