Retail Customer Service Lead

12 hours ago


London, Greater London, United Kingdom Betting & Gaming Limited Full time

Entain Group is revolutionizing the world of sports betting, gaming, and interactive entertainment. As a key player in this industry, we are seeking a highly skilled Retail Customer Service Executive to join our team.

Job Overview

This role involves delivering exceptional customer service and driving standards on a daily basis. The successful candidate will be responsible for handling customer complaints, demonstrating products, and maintaining high shop standards.

The ideal candidate will have excellent communication skills, be able to work independently or as part of a team, and have a passion for great customer service.

Key Responsibilities
  • Demonstrate products and betting terminals to customers
  • Handle customer complaints with empathy and problem-solving skills
  • Maintain high shop standards
  • Open or close the shop as needed

Working patterns may include long opening shifts, long closing shifts, and shorter evening shifts, with a typical weekly rota varying week to week.

What We Offer

We believe in providing a healthy work-life balance and commit to giving you your rota at least four weeks in advance. You can expect a competitive salary, optional overtime subject to availability, pension scheme, annual ShareSave, discounts with hundreds of retailers, and healthcare and wellbeing support.



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