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Workshop Operations Manager
2 months ago
About the Role:
We are seeking a highly skilled and experienced Workshop Manager to lead our technical team at our busy site in Coventry. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our workshop, delivering exceptional customer service, and driving innovation and improvement to minimize vehicle downtime.
Key Responsibilities:
- Develop and implement a results-focused maintenance and repair strategy to meet customer needs and exceed expectations.
- Lead and motivate a high-performing team of technicians and support staff to achieve exceptional customer satisfaction and quality standards.
- Collaborate with other departments to ensure seamless communication and coordination of workshop activities.
- Monitor and analyze workshop performance metrics to identify areas for improvement and implement changes to optimize efficiency and productivity.
- Stay up-to-date with industry developments and best practices to ensure our workshop remains at the forefront of vehicle maintenance and repair.
What We Offer:
- A competitive starting salary up to £35,000 with additional 10% OTE bonus.
- A company car scheme or car allowance and additional employee benefits (including employee assistance, life assurance, pension, retailer discounts etc.).
- A clear career development pathway and our commitment to supporting your professional development through in-house and industry-recognized training.
- A forward-thinking, modern workshop environment equipped with the latest technology and manufacturer-specific diagnostic tools, where a zero-tolerance safety culture is our priority.
- The opportunity to work with and service world-renowned automotive brands including Ford, Mercedes, Vauxhall & Peugeot.
About You:
- You are a qualified technical expert (level 3 NVQ or City and Guilds in Light Maintenance) with a solid workshop management background and a proven track record of delivering exceptional results.
- You have a common-sense business approach and a passion for customer service, with a strong focus on building and maintaining relationships with customers and stakeholders.
- You are a natural leader and coach, with the ability to motivate and develop a high-performing team to achieve exceptional customer satisfaction and quality standards.
- You are a strategic thinker, with the ability to analyze complex problems and develop innovative solutions to drive business growth and improvement.
- You are a team player, with excellent communication and interpersonal skills, and a strong commitment to collaboration and teamwork.
