Service Resilience Manager
4 weeks ago
We are seeking a Service Resilience Manager to join our team at Smart DCC. As a key member of our IT Service Management team, you will play a critical role in ensuring the delivery of high-quality services to our customers.
You will be responsible for developing and implementing strategies to improve service resilience, reduce downtime, and enhance overall customer experience.
- Develop and implement strategies to improve service resilience, reduce downtime, and enhance overall customer experience.
- Collaborate with cross-functional teams to identify and address service-related issues.
The ideal candidate will have a proven track record of success in IT service management, with experience in developing and implementing strategies to improve service resilience and reduce downtime.
The salary for this position is estimated to be around £50,000 - £70,000 per annum, depending on experience.
Responsibilities- Develop and maintain strong relationships with key stakeholders, including customers, partners, and vendors.
- Identify and capitalise on opportunities to improve service resilience, reduce downtime, and enhance overall customer experience.
- Proven experience in IT service management, with a focus on service resilience and reduction of downtime.
- Demonstrated ability to develop and implement strategies to improve service resilience, reduce downtime, and enhance overall customer experience.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with key stakeholders.
We offer a competitive salary, plus benefits, including a comprehensive pension scheme, life insurance, and a range of flexible working options.
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