Customer Retention Specialist
2 days ago
Robert Walters is a leading recruitment consultancy with a passion for delivering exceptional service to businesses and individuals alike. As a seasoned professional, you'll be working in a fast-paced environment where no two days are ever the same.
Job DescriptionWe're currently seeking an experienced Customer Retention Specialist to join our team in Manchester. In this role, you'll have the opportunity to work with a range of clients, providing critical care support and ensuring that their needs are met.
As a key member of our team, you'll take ownership of all service issues, identifying root causes and implementing suitable resolutions. You'll also be responsible for recording accurate details of any service issues in Salesforce or the relevant CRM system.
Key responsibilities include:
- 'Taking ownership of all service issues, identifying root causes and implementing suitable resolutions.'
- 'Recording accurate details of any service issues in Salesforce or the relevant CRM system.'
- 'Handling technical and compliance-related complaints following all procedures accurately.'
- 'Identifying and proactively contacting 'at risk' clients to promote the benefits of our products and services.'
- 'Providing feedback to sales and service agents to improve efficiencies and promote best practice.'
To be successful in this role, you'll need to possess excellent listening skills, be able to communicate effectively with clients of varying technical abilities, and thrive in a fast-paced environment.
In return, we offer a competitive salary of £25,000, a dynamic work environment, and opportunities for career growth and development.
If you're a motivated and results-driven individual looking for a new challenge, please apply today.
-
Customer Retention Specialist
6 days ago
Manchester, United Kingdom Robert Walters Full timeRobert Walters is on the lookout for a dedicated and experienced Customer Retention Specialist to join their team in Manchester City Centre. This role offers an exciting opportunity to work with a dynamic company.Estimated Salary: £25,000The ideal candidate will have experience in handling customer complaints and resolving service issues. They will be...
-
Customer Retention Marketing Specialist
2 weeks ago
Manchester, United Kingdom Brambles Full timeCHEP is a global leader in the supply chain solutions industry, helping customers move goods more efficiently, safely, and with less environmental impact. We're seeking a seasoned marketing professional to join our team as a Customer Retention Marketing Specialist.
-
Customer Retention Strategist
3 weeks ago
Manchester, United Kingdom Brambles Full timeCHEP is a global leader in the supply of new and used equipment, including pallets, crates and containers. We are committed to helping our customers move their goods more efficiently, safely and with less environmental impact.About the RoleThis is a unique opportunity to join our team as a Customer Retention Specialist in Europe. You will be responsible for...
-
Customer Retention Solutions Specialist
3 days ago
Manchester, United Kingdom Brambles Full timeJob Description:We are seeking an experienced Customer Retention Solutions Specialist to join our team at Brambles. As a key member of our marketing team, you will be responsible for driving customer retention through strategic marketing activities that support the CHEP Europe Pallets business objectives.Key Responsibilities:Create targeted and measurable...
-
Director of Customer Retention
3 weeks ago
Manchester, United Kingdom Humankind Global Recruitment Full timeJob Title: Director of Customer RetentionWe're seeking a seasoned professional to lead our customer retention efforts as a Director of Customer Retention. As a key member of our team, you will be responsible for developing and implementing strategies to drive customer loyalty and retention.The ideal candidate will have a proven track record of success in...
-
Customer Retention Specialist
5 months ago
Manchester, United Kingdom Brambles Full timeDescription Position Purpose To drive customer retention through marketing activities in support of the CHEP Europe Pallets business objectives. To create Marketing content that articulates the business value proposition to retain & grow with the European Strategic Partnership accounts. Key Responsibilities Create marketing content to...
-
Customer Retention Strategist
4 weeks ago
Manchester, United Kingdom Forward Role Careers Full timeCustomer Retention StrategistForward Role Careers is seeking a skilled Customer Retention Strategist to lead our customer loyalty and engagement efforts. As a key member of our marketing team, you will be responsible for developing and executing multi-channel retention campaigns to keep our customers engaged and reduce churn.Key Responsibilities:Plan,...
-
Customer Retention Specialist
5 months ago
Manchester, United Kingdom Brambles Full timeCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...
-
Customer Retention Marketing Specialist
4 weeks ago
Manchester, United Kingdom Brambles Full timeAbout This RoleWe are seeking a talented Customer Retention Marketing Specialist to join our team at Brambles. As a key member of our marketing team, you will be responsible for driving customer retention through marketing activities in support of our business objectives.Key ResponsibilitiesCreate marketing content that articulates the business value...
-
Customer Retention Specialist
6 months ago
Manchester, United Kingdom AJ Bell Full time**Job Description**: We are now looking to recruit hardworking, articulate individuals to join our Customer Account Team, where you will play a key role in providing our award-winning service to our customers. For hardworking individuals, there are excellent career development opportunities available. The purpose of this role is to work within a team...
-
Manchester, United Kingdom Humankind Global Recruitment Full timeAbout the RoleWe are seeking a highly skilled Retention Marketing Manager to join our team at Humankind Global Recruitment. The successful candidate will be responsible for developing and implementing effective customer retention strategies to drive business growth.Key Responsibilities:Develop and execute customer retention marketing strategies to increase...
-
Customer Retention Marketing Specialist
1 month ago
Manchester, United Kingdom Brambles Full timeJob DescriptionThis role is responsible for driving customer retention through marketing activities in support of the CHEP Europe Pallets business objectives. The ideal candidate will have experience in planning and executing B2B marketing solutions, strategies, and programmes.Key ResponsibilitiesCreate marketing content to deliver targeted and measurable...
-
Student Retention Specialist
4 weeks ago
Manchester, United Kingdom GBS Global Applied Knowledge Full timeStudent Retention SpecialistAt GBS Global Applied Knowledge, we are committed to providing a supportive environment for our students to succeed. As a Student Retention Specialist, you will play a crucial role in helping students overcome challenges and achieve their academic goals.Main ResponsibilitiesWork with individual students to identify and address...
-
Customer Retention Marketing Specialist
4 weeks ago
Manchester, United Kingdom Brambles Full timeCHEP is a global leader in the supply chain and logistics industry, with a presence in over 55 countries and a team of 11,000 employees. Our pioneering and sustainable share-and-reuse business model has earned the trust of the world's biggest brands, who rely on us to transport their goods efficiently, safely, and with minimal environmental impact.Key...
-
Student Retention Specialist
3 weeks ago
Manchester, United Kingdom GBS Global Applied Knowledge Full timeStudent Retention SpecialistAt GBS Global Applied Knowledge, we are committed to providing a supportive learning environment that fosters student success. As a Student Retention Specialist, you will play a crucial role in helping students overcome challenges and achieve their academic goals.Main ResponsibilitiesTo work with individual students who have been...
-
Senior Student Retention Specialist
3 weeks ago
Manchester, United Kingdom GBS Global Applied Knowledge Full timeStudent Retention and Progression RoleGBS Global Applied Knowledge seeks an experienced professional to join our team as a Senior Student Retention Specialist. This role is focused on ensuring the success and retention of students within our higher education institution.Main ResponsibilitiesDevelop and implement strategies to improve student retention and...
-
Customer Retention and Marketing Strategist
2 weeks ago
Manchester, United Kingdom Brambles Full timeCHEP, a global leader in supply chain solutions, is seeking a skilled Customer Retention and Marketing Strategist to drive customer engagement and retention across Europe.About the RoleThis exciting opportunity will see you join our team of dedicated professionals who are passionate about delivering exceptional results and making a meaningful impact on the...
-
Student Retention Specialist
4 weeks ago
Manchester, United Kingdom GBS Global Applied Knowledge Full timeStudent Retention SpecialistAt GBS Global Applied Knowledge, we are committed to delivering exceptional student experiences. As a Student Retention Specialist, you will play a vital role in ensuring our students succeed in their academic journeys.The purpose of this role is to work collaboratively with our Student Success Tutors and academic staff to...
-
Client Retention Specialist
6 months ago
Manchester, United Kingdom PHMG Careers Full time**The world's leading audio branding agency, PHMG creates technology-fuelled, creative branding solutions to help businesses across the globe make the most of every audio touchpoint. Our global client base reaches across 54 countries - and we're investing in ensuring that each of our 36,000 clients has an unrivalled customer experience.** An exciting...
-
Customer Retentions and Sales Advisor
2 weeks ago
Manchester, United Kingdom HAYS Full timeCustomer Service, Retentions, Sales Your new companyThis successful organisation based in Manchester city centre is seeking customer service and retentions advisors to join their new roleYou will be responsible for upselling and retaining customers. Your main method of contact will be via webchat to customers, but you will also be using email and sometimes...