Customer Service Ambassador

4 days ago


Guildford, Surrey, United Kingdom Homes For Students Full time
Role Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Resident Services Assistant. This is an exciting opportunity for someone who is passionate about delivering exceptional service and creating a positive experience for students.

The successful candidate will be responsible for providing a warm and friendly welcome to students, handling inquiries, and assisting with administrative tasks. They will also contribute to the smooth operation of our reception area, ensuring that students receive accurate and helpful information.

Key Responsibilities:
  • Provide exceptional customer service to students, responding promptly to their needs and resolving any issues in a professional and courteous manner.
  • Handle phone calls, emails, and face-to-face inquiries, providing accurate and up-to-date information on student services and facilities.
  • Assist with administrative tasks, such as data entry, filing, and maintaining accurate records.
  • Support the operations team with various projects and initiatives, contributing to the overall success of the department.


Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with students, colleagues, and external partners.
  • Proven customer service experience, preferably in a fast-paced environment.
  • Ability to work independently and as part of a team, prioritizing tasks and managing competing deadlines.
  • Strong IT skills, including Microsoft Office software and other relevant applications.


What We Offer:
  • A competitive salary of £25,000 per annum, plus benefits and opportunities for career development.
  • A generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
  • Access to exclusive retail discounts, making your money go further.
  • A cycle-to-work scheme, allowing you to stay active and eco-friendly.
  • Two charity days per annum, giving you the opportunity to make a difference in the community.


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