IT Support Specialist
2 months ago
Job Title: 3rd Line IT Technician
Location: Remote
Salary: £45,000
About the Role:
We are seeking a highly skilled and experienced IT professional to join our team as a 3rd Line IT Technician. As a key member of our technical support team, you will be responsible for providing advanced technical support to our clients, resolving complex IT issues, and ensuring the smooth operation of our network infrastructure.
Key Responsibilities:
- Server Builds & Migrations: Design, implement, and manage server installations and migrations to ensure seamless transitions and minimal downtime.
- Networking Duties: Configure, manage, and troubleshoot LAN and VLAN networks, ensuring optimal performance and security.
- Network Infrastructure Management: Set up, maintain, and optimize network components, including routers, switches, firewalls, and wireless access points.
- System Installation & Maintenance: Install, configure, and maintain computer systems, peripherals, and software applications to ensure compatibility and optimal performance.
- Support Tickets & Requests: Respond to and resolve IT support tickets and service requests in a timely and professional manner.
- Routine Maintenance: Conduct regular system updates, backups, and apply security patches to prevent downtime and ensure data integrity.
- Troubleshooting: Diagnose and resolve hardware and software issues promptly to minimize downtime and ensure business continuity.
- User Account Management: Manage user accounts, permissions, and access rights in accordance with company policies and procedures.
Requirements:
- Experience in 3rd Line Support, Networking, Windows Server, Server Builds & Migrations, TCP/IP, DNS, DHCP, VPN, and VLAN.
- Strong technical skills and knowledge of IT infrastructure and systems.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
What We Offer:
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply.
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