Field Service Technician
1 day ago
Role Overview
As a Field Service Engineer at Virgin Media O2, you will be responsible for delivering exceptional customer service and technical support to our clients. This role involves installing, maintaining and repairing our equipment, ensuring that our customers receive the best possible experience.
Key Responsibilities
- Install and commission new equipment, ensuring that it is functioning correctly and meets the customer's requirements
- Diagnose and repair faults with existing equipment, using your technical skills and knowledge to resolve issues efficiently
- Provide excellent customer service, responding to queries and resolving issues in a timely and professional manner
- Work collaboratively with colleagues and stakeholders to ensure that customer needs are met and that technical issues are resolved promptly
- Stay up-to-date with technical developments and best practices, using this knowledge to improve our services and support
Requirements
- A UK Manual driving licence
- Ability to work at heights and in all weather conditions
- Problem-solving skills and ability to find suitable solutions for customers
- Excellent customer service skills and ability to build great relationships with customers
- Organised and motivated individual with a customer-focused approach
What We Offer
- A competitive salary of £29,000, plus £2,500+ On target earnings, plus a company van
- 25 days of annual leave, including your birthday and all UK bank holidays
- A first-rate pension programme with up to 10% matching contributions
- The ability to buy and sell up to 5 days of leave to suit your individual needs
- Access to wellbeing benefits including the Unmind App, BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance
- Life insurance and a healthcare plan
- Support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave)
How to Apply
If you think you've got some valuable skills to offer us and Virgin Media O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application, the next steps of the process, if successful, will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview.
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
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