Senior Quality Assurance Manager

4 weeks ago

London Area, United Kingdom Macro Full time

Job Title: Senior Quality Assurance Manager

About the Role:

We are seeking an experienced and detail-oriented Senior Quality Assurance Manager to lead our quality assurance team. As the Senior Quality Assurance Manager, you will be responsible for implementing our management systems and driving process improvements of our quality, health, safety, and environmental management systems.

Main Responsibilities:

  • Coordinate annual and periodic management reviews of the Quality Management Systems aligned with our ISO certifications.
  • Manage updates to Macro's internal business processes, activity guides, and templates.
  • Creation and coordination of the annual audit/inspection schedule. Undertake audits in line with the schedule and create, train, and mentor a team of cross-functional internal auditors.
  • Participate and assist leading external audits on behalf of Macro for ISO 9001, ISO 14001, ISO 45001, and ISO 27001 and others as applicable.
  • Support central teams and operational teams on new contract mobilisations, including the creation of contract-specific playbooks.
  • Training of Macro staff in the use of management systems.
  • Identify process improvements and efficiencies and implement changes.
  • Liaise with colleagues to develop, review, and maintain standards for processes and procedures.
  • Produce monthly reports covering quality performance metrics (the Quality League Table).
  • Analyse results of reporting, audits, corrective actions, operations reports focusing on root causes to identify opportunities for process improvements.
  • Coordinate communications from the team on system updates, legislation changes, other business updates.
  • Communication and support of Health, Safety, Environmental, and Quality objectives and implement at contract level.
  • Identify and communicate areas of improvement and best practice.
  • Support business on close out of any corrective actions.
  • Support the QHSEW/responsible business department to provide more effective analysis of data to enable continual improvement.

Requirements:

  • Experience with implementing or maintaining ISO 14001/ISO 45001.
  • Excellent stakeholder communication and engagement skills.
  • Disciplined approach with good organisation, prioritisation, and planning skills.
  • Demonstrated process approach to problem-solving and focus on continuous improvement.
  • Good written and oral communication skills.
  • Good record management skills.
  • Excellent computer skills, including Microsoft Office suites, and an ability to adapt to learn new non-Microsoft software.
  • Ability to work in a team and alone as the activity requires.
  • Willingness to learn, develop, and grow within a rapidly growing global company.
  • Preferably Health, Safety, and Environmental working experience but not essential.
  • Membership of CQI.
  • Tech IOSH/Grad IOSH status with an appetite to gain Chartered member of IOSH status.
  • ISO 27001 auditor/lead auditor qualification and work experience.
  • Relevant Environmental membership (E.g. IEMA Certificate).
  • Understanding of facilities management market and services.
  • ISO 9001 auditor/lead auditor qualification and strong experience with ISO 9001 quality management system.

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