Fitness Operations Manager

3 weeks ago


Barrow, Cumbria, United Kingdom Frasers Group Full time
About the Role

This is a full-time position responsible for the day-to-day management of our fitness business. As a key member of our team, you will lead the team in all sales and operational processes, with a keen eye for detail and ability to drive results. This role is accountable to various KPIs and is responsible for the recruitment, nurturing, and development of an elevated team capable of achieving them consistently.

Key Responsibilities
  • Represent our brand as an ambassador for fitness and demonstrate our elevated ways of working always.
  • Drive all revenue lines from membership sales to product and secondary sales, to drive overall profitability of the gym.
  • Effective management of controllable costs such as stock orders and cleaning supplies to eliminate wastage and overspend.
  • Lead by example on reception and the gym floor in this member-facing role designed to enhance every visit.
  • Ensure central processes like FUNDAMENTALS, ASCEND, and MOVE are followed and delivered to the highest level consistently.
  • Drive collective buy-in to national focuses and incentives like #WorkoutWednesday and #WeCommunicate.
  • Lead the recruiting, monitoring, training, and onboarding of new team members within your gym.
  • Ensure that all daily, weekly, and monthly operational processes are completed consistently and to a high standard.
  • Willing and able to deliver honest, constructive feedback regularly to support all team members in achieving their potential and challenging them daily.
  • Be resilient and agile to react to challenging situations and find solutions.
  • Able to effectively manage all policies and procedures including Health & Safety, including pool plant operations.
  • Ensure consistently high standards of cleanliness and presentation at all times whether on-shift or not.
Requirements
  • Passion for health, fitness, and wellness.
  • Level 2 qualification in fitness (desirable).
  • 1+ year previous management role experience within the fitness industry.
  • Strong leadership qualities.
  • Adaptability in communication and management style depending on the team member and their drivers.
  • A positive, solutions-driven mindset in the face of adversity.
  • A member champion mentality with exceptional interpersonal skills.
  • Driven and ambitious with a keen desire to learn and develop both behaviors and competencies specific to the role.
  • Flexibility in working hours and location to support the needs of the business including weekends and Bank Holidays when required.
About Us

Frasers Group is a dynamic and ambitious company that is passionate about health, fitness, and wellness. We are committed to delivering exceptional customer experiences and driving business growth through innovation and excellence. If you are a motivated and results-driven individual who is passionate about fitness and wellness, we would love to hear from you.



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