Technical Support Specialist
1 month ago
Motorola Solutions is a leading provider of mission-critical communication solutions and services for enterprise and government customers. As a Technical Support Specialist - Training Lab, you will be responsible for providing technical support for our training delivery team.
Job DescriptionThis role is based in our Uxbridge offices and requires onsite presence 5 days a week. We are seeking a highly motivated and technically skilled individual to join our EMEA Training Team.
Main Responsibilities:- Provide expert technical support for a wide range of issues within the OneLE Eco-System, including front-end GUI problems, server-side application issues, database, networking, desktop, simulator, tools, and system failures.
- Support the operation, installation, deployment, maintenance, and service of Motorola Solutions Products within the OneLE Eco-System.
- Develop, maintain, and review technical documentation, ensuring clear and concise communication of information.
- In-depth installation, configuration, and troubleshooting experience with Windows Servers and clients operating systems.
- Strong understanding of VMware software and its applications.
- Knowledge of Windows Domain architecture, integration, and Active Directory.
- Knowledge of Linux/UNIX systems.
- Proficiency in troubleshooting various server/desktop hardware issues.
- Experience with LAN/WAN troubleshooting.
- Familiarity with Motorola's LMR (mainly CapMax and DIMETRA) and VS&A Product Portfolio.
- Proficiency with MS Office Suite and Google Workspace apps.
- Excellent written and oral communication skills (fluent in English).
- Strong teamwork, interpersonal communication, and problem-solving skills.
- Competitive salary: £55,000 - £65,000 per annum, depending on experience.
- Two weeks additional pay per year (holiday bonus).
- 25 days holiday entitlement + bank holidays.
- Attractive defined contribution pension scheme.
- Employee stock purchase plan.
- Life assurance.
- Enhanced maternity and paternity pay.
- Career development support and wide-ranging learning opportunities.
- Employee health and wellbeing support EAP, wellbeing guidance, etc.
- Carbon neutral initiatives/goals.
- Corporate social responsibility initiatives including support for volunteering days.
- Well-known companies discount scheme.
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