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Event Operations Manager

2 months ago

Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time £27
Job Description

As the Area Operations Manager for Father Christmas Land, you will be responsible for leading and inspiring a team of operational and performance teams to deliver a world-class experience for our guests.

The area of responsibility includes managing the guest journey from The Elven Village to Compass' Lobby, ensuring a seamless and enjoyable experience for all.

You will be accountable for managing the flow rate of guests, the Compass' Lobby check-in experience, and the delivery of personalized audiences with Father Christmas.

Key responsibilities include:

  • Managing a safe and best-in-class 'FC Land' operation in line with approved policy, processes, and instruction.
  • Working as 'Operations Duty Manager' on a rostered basis to ensure guest throughputs and employee performance are proactively managed.
  • Ensuring consistent and accurate daily reporting of operational 'FC Land' KPIs to Head Office and the wider Lapland operations teams.
  • Delivering pre-approved training courses to new and existing colleagues before and during the event.
  • Attending 'Train the Trainer' courses and other required training courses as determined by the business.

Requirements include:

  • Minimum five years' experience working in event operations or visitor attraction operations.
  • A basic knowledge of KPI and customer insight data, including dashboards, surveying, and mystery shoppers.

We offer paid training and the opportunity to work in a unique and immersive environment. If you are a motivated and experienced professional looking for a new challenge, please apply.