Associate Recruitment Operations Manager

4 weeks ago

Rotherham, Rotherham, United Kingdom Pearson Full time
About the Role

We are seeking an experienced Associate Recruitment Operations Manager to join our team at Pearson. As a key member of our Recruitment Operations team, you will be responsible for the overall management, development, and continuous improvement of processes related to the resourcing and recruitment of Associates for our TOpS project.

The successful candidate will have a proven track record of delivering key operational activities in a highly pressurized environment, with experience managing a team or project and all aspects of performance management. You will also have experience of taking a strategic view and implementing significant business improvement processes, as well as leading complex activities either as a manager or in cross-departmental teams.

Key Responsibilities

  1. Lead the Recruitment team and strategies, directing workload and ensuring that overall team goals are being met.
  2. Ensure costs, timescales, and resources are managed effectively throughout the TOpS project.
  3. Effectively manage issues and risks by taking responsibility and appropriate action where these deviate from agreed tolerance, and put control measures in place to minimize risk to delivery.
  4. Provide project management expertise to support the successful implementation and delivery of the TOpS project.
  5. Play an active role in contributing to improvements of business activities in supporting the delivery of process innovations arising through corporate plans or regulatory changes.
  6. Drive culture and process change as needed to ensure sustainable improvements.
  7. Provide visibility of progress and detailed MI against key milestones, deliverables, documented SLAs, and KPIs.
  8. Work with internal stakeholders to prepare detailed schedules and ensure dependencies between functions are effectively planned and managed.
  9. Direct line management responsibility for Team Leaders across Recruitment and Relations & Development teams, including all aspects of performance management where required.
  10. Facilitate succession planning across both teams, coaching team members, and actively supporting staff development where required.
  11. Work closely with key stakeholders to understand business needs for recruitment and to develop and implement a recruitment strategy for the team.
  12. Attract large volumes of suitably qualified candidates, building a pipeline of Associates to complete the TOpS project.
  13. Identify and meet retention targets and expectations.
  14. Oversee the management of a high-volume processing operation.
  15. Protect the business from litigation by ensuring recruitment processes conform to all data protection and employment laws while meeting all deliverables provided by STA.
  16. Ensure compliance with business calendars and relevant SLAs in all activities.
  17. Identify and implement enhancements to the Associate recruitment experience.
  18. Provide timely and accurate reporting on performance and financial metrics.
  19. Validate processes and systems, implementing corrective actions as needed.
  20. Execute operational tasks with a strategic focus on process improvement.
  21. Plan and adapt activities to respond effectively to changing circumstances.
  22. Manage complex conduct and performance issues with sensitivity.
  23. Prioritize workload to meet business needs under tight deadlines.
  24. Resolve operational problems efficiently, focusing on quality solutions.

About You

We are looking for a communicator and team builder with effective management skills, who is influential at all levels with a focus on quality and attention to detail. You will have the ability to deliver results under pressure, knowledge of the educational landscape and relevant regulations, and the skills to analyze complex information. You will also be able to engage with and communicate organizational values, have diplomatic conflict management abilities, and be adaptable to changing environments and tasks.

What We Offer

We offer a range of benefits, including 25 days annual leave, a fantastic pension plan, private dental care, private medical insurance, digital GP service, eye tests, cycle to work scheme, volunteering days, and much more. We also offer flexible work hours and a range of options to meet the different needs of our diverse teams and their families.

About Pearson

Pearson is a leading education company that adds life to a lifetime of learning. We create vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population. We have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills, and Higher Education. We value the power of an inclusive culture and a strong sense of belonging, and we promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential.

Equal Opportunities

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

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