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Vehicle Damage Assessor – Edinburgh

1 month ago

Edinburgh, Edinburgh, United Kingdom Direct Line Group Full time
About the Role

We are seeking a skilled Vehicle Damage Assessor to join our team in Edinburgh. As a key member of our Auto Services business, you will play a vital role in ensuring the highest level of service for our customers.

Key Responsibilities
  • Work within site guidelines to ensure the efficient workflow of job cards, meeting volume targets and identifying fast-track repairs.
  • Review and implement cost-effective repair methodologies, collaborating with the policyholder and Direct Line Group engineering functions as needed.
  • Provide service level agreements, ensuring customers are informed about repairs and non-related damage, and agree amended repair hours with workshop leadership teams and technicians.
  • Ensure compliance with Health and Safety regulations and company procedures, achieving and maintaining standard methodologies and lean activities as instructed by business strategy.
Requirements
  • Previous experience in a similar role, with knowledge of vehicle repair methods, Thatcham repair methods, Audatex, and ATA qualification.
  • Ability to work independently and as part of a team, ensuring tasks are carried out in compliance with Health and Safety procedures and industry standards.
What We Offer
  • A competitive salary and benefits package, including a 9% employer-contributed pension and 50% off home, motor, and pet insurance.
  • Opportunities for career growth and development, with a focus on employee well-being and work-life balance.
  • A dynamic and inclusive work environment, with a commitment to diversity and equality.
About Us

Direct Line Group is a leading insurance provider, dedicated to delivering exceptional customer service and innovative solutions. We value our employees and strive to create a positive and supportive work environment.