Medical Operations Coordinator

3 weeks ago


Preston, Lancashire, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time
About the Role

We are seeking an experienced Medical Operations Coordinator to join our team at University Hospitals of Morecambe Bay NHS Foundation Trust. This is a fantastic opportunity to work in a dynamic environment, providing high-quality administration services to support the smooth operation of our Assessment Unit.

Job Responsibilities
  • Maintain clinic management and slot utilisation to ensure efficient use of resources and provide excellent customer service.
  • Cover any sickness and annual leave to guarantee continuity of service and complete administrative tasks as required.
  • Respond to incoming calls in a professional and timely manner, adhering to Trust and Departmental policies and procedures.
  • Monitor and coordinate the work and performance of clerical officers/reception staff within the team in the absence of the POA manager.
  • Assist in training and developing POA clerical staff and contribute to the training of other relevant staff groups.
Person Specification
  • Educated to GCSE level or equivalent, including English Language and Maths.
  • NVQ3 or equivalent experience in Customer Care.
  • Proficiency in Microsoft Office 365 word processing skills.
  • Health Service experience within a clerical field.
  • Possess excellent communication skills (written/verbal/listening).
  • Ability to work effectively with all levels of staff.
  • Ability to work unsupervised, prioritise workload and make confident decisions.
  • Self-motivated, organised, enthusiastic, innovative and flexible.
  • Experience of Lorenzo or equivalent PAS and Customer Care.

This role requires the ability to work well under pressure and maintain confidentiality at all times. If you have a passion for delivering exceptional administrative services and possess the necessary skills and qualifications, we encourage you to apply.



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