Exams Operations Manager
4 weeks ago
We are seeking a highly skilled Exams Operations Manager to join our team at the British Council. The successful candidate will be responsible for ensuring the smooth delivery of exams operations and supporting resources meet customer experience requirements and ensure exams integrity on the ground.
Main Responsibilities:
Implement a range of standardised, operational procedures and systems within a given work plan to achieve specified, clearly measurable targets (revenue, volume, time and/or cost, venues admin work)
Receive instructions and requests from cluster leadership and plans and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively
Adapts work plans where necessary to meet customer expectations.
Key Skills and Qualifications:
University Degree and 2 years of relevant exams operations experience.
Experience managing small teams or demonstrating management potential.
Experience of maintaining the highest standards of customer satisfaction
Ability to prepare and present reports and analysis.
Desirable Requirements:
Previous experience in exams administration, esp using IELTS systems like ORS, IWAS, IAM, EQCS
Knowledge of UK Board regulations and processes and proven track record of complying with these.
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