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Head of Digital Onboarding

2 months ago

London, Greater London, United Kingdom Planet Full time

{"h2": "Job Title: Head of Hospitality and Product", "p": "Planet is a leading provider of integrated payments for hospitality and retail merchants. With significant financial backing from two global private equity companies, we are poised for growth and are seeking an experienced and forward-thinking individual to help us define our product vision and strategy.

As Head of Hospitality and Product, you will be responsible for overseeing the development of digital and automated onboarding processes and tools for our merchant business. Your primary focus will be to reduce friction in the onboarding process and create a seamless, user-friendly experience that enables merchants to complete their onboarding efficiently and effectively.

Key Responsibilities:

* Define, develop, and execute a user-friendly, effective, and efficient merchant onboarding experience
* Develop products and features from ideation through to prioritization and delivery
* Translate product strategy into detailed requirements and use data to back ideas
* Work with operational teams to understand how automation of onboarding experience can effectively reduce operational burden and increase quality
* Manage stakeholders from various markets with numerous requirements from product team, consolidating feedback into actionable and viable product builds/enhancements
* Engage key customers to understand onboarding experience requirements
* Develop and maintain product roadmap, including key milestones and releases

Requirements:

* 5 years of experience and expertise in working as a product manager
* Customer-oriented mindset with previous experience in onboarding product processes
* Strong analytical skills and experience using data to inform product decisions
* Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and effectively working well within a team
* Ability to make difficult decisions based on the value to customers and overall business
* Excellent interpersonal, presentation, and communication skills
* Stakeholder management
* Experience working with technical delivery teams and UI/UX
* Highly-motivated and open to working in a growth company
* Ability to function well in a fast-paced, complex, and at times stressful environment

Work Environment:

* Fluent in English (both spoken and written)
* Any European additional languages are considered an asset
* UK-based
* Flexibility to work from home
* Travel may be required outside the UK

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

About Us:

Planet provides integrated software, payment, and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

We are committed to creating a workplace that is inclusive, diverse, and respectful. We believe that our differences are what make us stronger and more innovative.

If you are a motivated and experienced product manager looking for a new challenge, we encourage you to apply for this exciting opportunity.

Please note that we are an equal opportunities employer and welcome applications from all qualified candidates.

We look forward to hearing from you

Best regards,
[Your Name]"}