Operations Director

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Interaction - Cambridge Full time
Job Overview

Interaction - Cambridge is seeking an experienced Operations Manager to lead our warehouse operations in Cambridge. The successful candidate will be responsible for managing operational processes, ensuring efficient flow of goods, and maintaining lean principles to minimize costs.

Key Responsibilities

Finance and Budgeting

  • Develop and manage the annual warehouse budget in collaboration with senior management.
  • Ensure operational costs are maintained within budget and provide regular financial reports.

Leadership and Staff Management

  • Recruit, train, and retain a team of skilled warehouse staff.
  • Assess staff performance and address any issues related to performance or conduct.
  • Ensure all training requirements are met and regularly reviewed.

Operational Efficiency

  • Maintain inventory levels in line with budget and operational requirements.
  • Manage fleet operations and ensure compliance with legal requirements and company policies.
  • Ensure workplace and equipment safety and maintain a safe working environment.
  • Manage EHS performance to minimize KPIs and meet business targets.
  • Support and coach key operational staff.

Customer Service

  • Ensure all staff focus on delivering excellent customer service and meet customer needs.
  • Instil a customer service ethic throughout the warehouse and ensure queries are dealt with efficiently.
  • Monitor and improve customer service levels to meet company objectives.

This is an exciting opportunity to join a dynamic team and contribute to the success of Interaction - Cambridge. If you are a motivated and experienced operations professional, we encourage you to apply.


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