Fire and Security Sales Coordinator
6 days ago
We are seeking an experienced Fire and Security Sales Administrator to join our team at Marlowe Fire and Security. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our regional customers.
Key Responsibilities- Raise quotes for small sales orders and ensure follow-up calls are made to customers.
- Minimise customer attrition through excellent customer handling and service.
- Respond to all customer enquiries in a timely manner.
- Provide support to the regional sales team and liaise with other departments as necessary.
- Add clear customer notes to Cash and update customers on their queries.
- Provide service and minor works quotations from inbound telephone calls and email requests from existing customers.
- Escalate any potential risks to the business to the Commercial Sales Director.
To be successful in this role, you will need to have excellent communication and organisational skills, with a strong focus on customer service. You should be proficient in Excel, Word, and have familiarity with CASH for Windows or similar service management software.
We are looking for a self-motivated individual with a commercial focus, who is able to work independently and as part of a team. You should have a positive attitude, be well-presented and professional at all times, and have a strong attention to detail.
What We Offer- Basic salary up to £24,000 subject to experience.
- Commission.
- Royal London Pension.
- Life Assurance 4x Salary.
- Free parking on-site.
- Free gym on-site.
- Mental Health & Well-being Scheme.
- Employee Recognition Scheme.
- Paid Recommend a Friend Scheme (up to £1,000 per successful recommendation).
- Paid Holidays.
- Additional day holiday for each full year of completed service (up to 25 days).
- Paid Birthday Holiday.
- Development and progression opportunities.
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