Fire and Security Sales Coordinator

6 days ago


Salford, Salford, United Kingdom Marlowe Fire and Security Full time
About the Role

We are seeking an experienced Fire and Security Sales Administrator to join our team at Marlowe Fire and Security. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our regional customers.

Key Responsibilities
  • Raise quotes for small sales orders and ensure follow-up calls are made to customers.
  • Minimise customer attrition through excellent customer handling and service.
  • Respond to all customer enquiries in a timely manner.
  • Provide support to the regional sales team and liaise with other departments as necessary.
  • Add clear customer notes to Cash and update customers on their queries.
  • Provide service and minor works quotations from inbound telephone calls and email requests from existing customers.
  • Escalate any potential risks to the business to the Commercial Sales Director.
Requirements

To be successful in this role, you will need to have excellent communication and organisational skills, with a strong focus on customer service. You should be proficient in Excel, Word, and have familiarity with CASH for Windows or similar service management software.

We are looking for a self-motivated individual with a commercial focus, who is able to work independently and as part of a team. You should have a positive attitude, be well-presented and professional at all times, and have a strong attention to detail.

What We Offer
  • Basic salary up to £24,000 subject to experience.
  • Commission.
  • Royal London Pension.
  • Life Assurance 4x Salary.
  • Free parking on-site.
  • Free gym on-site.
  • Mental Health & Well-being Scheme.
  • Employee Recognition Scheme.
  • Paid Recommend a Friend Scheme (up to £1,000 per successful recommendation).
  • Paid Holidays.
  • Additional day holiday for each full year of completed service (up to 25 days).
  • Paid Birthday Holiday.
  • Development and progression opportunities.


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