Television Licence Field Officer

3 weeks ago

Reading, Reading, United Kingdom Capita Full time

About the Role

We are seeking a skilled and motivated individual to join our team as a Television Licence Field Officer. As a key member of our team, you will be responsible for conducting door-to-door visits to properties where no TV licence is registered.

Key Responsibilities

  • Conduct door-to-door visits to properties where no TV licence is registered.
  • Listen to customer reasoning for not having a licence and make an informed decision on next steps.
  • Accurately record visit details and complete daily timesheets via the handheld device.
  • Explain and sell the benefits of all licence payment schemes.
  • Take and accurately record payment details.
  • Attend court when required to give evidence in prosecution cases.
  • Carry out work and attend meetings as directed by the Visiting Manager.
  • Taking Records of Interview under caution.

Requirements

  • A full UK Driving Licence is essential.
  • You will need to be physically mobile, as you will be visiting multiple locations on a daily basis.
  • Strong interpersonal and communication skills with an excellent standard of both verbal and written English are required.

What We Offer

  • A competitive salary of £30,000 per annum.
  • A company car with personal use or a £3700 annual car allowance paid monthly.
  • 23 days' holiday (rising to 28) with the opportunity to buy extra leave.
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, and plenty more.

Training and Development

You will receive four weeks of engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Our on-going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career.

Equal Opportunities

We are an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We are committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.

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