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IT Service Analyst Trainee
2 months ago
About the Role:
We are seeking a highly motivated and tech-savvy individual to join our team as a Trainee IT Service Analyst. As a key member of our IT support team, you will be responsible for providing technical assistance to end-users, troubleshooting software and hardware issues, and collaborating with cross-functional teams to implement IT solutions.
Key Responsibilities:
- Provide technical support to end-users via phone, email, or in-person
- Troubleshoot and resolve software, hardware, and networking problems
- Install, configure, and upgrade hardware and software as needed
- Monitor computer systems and networks daily to ensure optimal performance and security
- Deploy desktops and laptops to new and existing users
- Collaborate with cross-functional teams to implement IT solutions
- Maintain documentation of IT systems, processes, and procedures
- Conduct regular system audits to identify and resolve vulnerabilities
- Assist in the development and implementation of IT policies and procedures
Requirements:
- Tech-savvy problem solver with a passion for assisting others
- Thrive in a dynamic and fast-paced environment
- Keen interest and passion for technology
- Exceptional communication skills
- Natural drive for gaining knowledge and learning new skills
- Methodical and organized approach to challenges and solutions
What We Offer:
- Invaluable training and exposure to IT systems from both ourselves and our external IT partners
- Opportunities for career growth and advancement
- A dynamic and supportive work environment
- A competitive salary and benefits package
About Harnham:
Harnham is a global organization with offices in the US, UK, and EU. We are committed to fostering Diversity & Inclusion within our organization and have implemented a comprehensive D&I strategy to guide our growth plans for the future.
How to Apply:
If you are a motivated and tech-savvy individual looking for a challenging and rewarding career opportunity, please submit your application.