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IT Service Analyst Trainee

2 months ago


London, Greater London, United Kingdom Harnham Full time
Job Title: Trainee IT Service Analyst Role

About the Role:

We are seeking a highly motivated and tech-savvy individual to join our team as a Trainee IT Service Analyst. As a key member of our IT support team, you will be responsible for providing technical assistance to end-users, troubleshooting software and hardware issues, and collaborating with cross-functional teams to implement IT solutions.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, or in-person
  • Troubleshoot and resolve software, hardware, and networking problems
  • Install, configure, and upgrade hardware and software as needed
  • Monitor computer systems and networks daily to ensure optimal performance and security
  • Deploy desktops and laptops to new and existing users
  • Collaborate with cross-functional teams to implement IT solutions
  • Maintain documentation of IT systems, processes, and procedures
  • Conduct regular system audits to identify and resolve vulnerabilities
  • Assist in the development and implementation of IT policies and procedures

Requirements:

  • Tech-savvy problem solver with a passion for assisting others
  • Thrive in a dynamic and fast-paced environment
  • Keen interest and passion for technology
  • Exceptional communication skills
  • Natural drive for gaining knowledge and learning new skills
  • Methodical and organized approach to challenges and solutions

What We Offer:

  • Invaluable training and exposure to IT systems from both ourselves and our external IT partners
  • Opportunities for career growth and advancement
  • A dynamic and supportive work environment
  • A competitive salary and benefits package

About Harnham:

Harnham is a global organization with offices in the US, UK, and EU. We are committed to fostering Diversity & Inclusion within our organization and have implemented a comprehensive D&I strategy to guide our growth plans for the future.

How to Apply:

If you are a motivated and tech-savvy individual looking for a challenging and rewarding career opportunity, please submit your application.