Customer Service Representative

3 weeks ago


Mansfield, Nottinghamshire, United Kingdom Tesco Full time
About the Role

You will be responsible for providing exceptional customer service, working as part of a dynamic retail team to deliver a world-class shopping experience for our customers. As a key member of our store team, you will be expected to work collaboratively with colleagues to achieve sales targets, maintain store standards, and ensure a safe and welcoming environment for all customers.

Key Responsibilities
  • Provide outstanding customer service, addressing customer queries and resolving issues in a prompt and professional manner.
  • Contribute to achieving sales targets by engaging with customers, promoting products, and providing product recommendations.
  • Work collaboratively with colleagues to ensure the store is well-maintained, and that all areas meet the required standards.
  • Participate in seasonal, community, and charity events to enhance the customer experience and promote the Tesco brand.
  • Develop product knowledge to provide expert advice to customers, driving sales and improving customer satisfaction.

Requirements
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to work collaboratively as part of a team, with a flexible approach to working hours and tasks.
  • Positive attitude, with a focus on delivering exceptional customer service and achieving sales targets.
  • Basic product knowledge, with a willingness to learn and develop expertise in store products.
  • Ability to work in a fast-paced environment, with a focus on maintaining store standards and ensuring customer safety.

About Us

Tesco is a world-leading retailer, committed to serving our customers, communities, and planet a little better every day. We believe in the importance of diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and empowered to succeed. As a member of our store team, you will be part of a dynamic and supportive environment, with opportunities to develop your skills, advance your career, and make a real difference in the lives of our customers.

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