Concierge Services Manager

3 weeks ago


London, Greater London, United Kingdom Insignia Group of Companies Full time

Job Summary

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We are seeking an experienced Head of Concierge to join our team. As a key member of the Insignia Group of Companies, you will be responsible for managing our Concierge services and travel department, ensuring that members receive exceptional experiences.

The ideal candidate will have a strong background in luxury hospitality, excellent communication skills, and the ability to build strong relationships with colleagues and clients.

Responsibilities:

  • Manage the Concierge services and travel department.
  • Develop and implement strategies to enhance member experience.
  • Train and develop staff to meet Insignia standards.
  • Monitor and review department performance.
  • Ensure compliance with company policies and procedures.

Requirements:

  • At least 8 years' experience in a similar role.
  • Fluency in English and additional European languages.
  • Strong organizational, communication, and problem-solving skills.
  • Ability to work effectively in a team environment.

Salary: £95,000 per annum



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