Service Desk Engineer

7 days ago

Liverpool, Liverpool, United Kingdom ARO Full time

About the Role

We are seeking a highly skilled Service Desk Engineer to join our team at ARO. As a key member of our Operations Centre, you will be responsible for providing 1st line support and monitoring alerts from monitoring platforms. Your role will involve investigating, diagnosing, and resolving issues in system and application monitoring, as well as providing exceptional customer service.

Key Responsibilities

  • Investigate and resolve technical issues in system and application monitoring using troubleshooting tools and techniques.
  • Provide 1st line support and respond to customer inquiries in a timely and professional manner.
  • Monitor and report on alerts from monitoring platforms, ensuring prompt resolution of issues.
  • Collaborate with 2nd and 3rd line engineers to deliver Managed Services to our national client base.
  • Develop and maintain knowledge of IT systems and applications to provide effective support.

Requirements

Essential

  • Working knowledge of Windows Server OS, Active Directory, and LAN concepts.
  • Good overall IT skills and ability to communicate complex technical information.
  • Ability to work unsupervised and manage own time and workload.
  • Developed problem-solving skills and ability to learn from others.
  • Previous experience with monitoring IT production systems and troubleshooting issues.

Desirable

  • Experience in an industry framework (ITIL, ISO 20000 / 27001 etc.).
  • IT experience working in a corporate office, preferably in a support or advisory role.

Benefits

At ARO, we offer a range of benefits and incentives to our employees, including flexible working, company pension scheme, private medical insurance, and more. If you are a motivated and skilled individual looking for a new challenge, we would love to hear from you.

  • Service Desk Engineer

    2 hours ago

    Liverpool, Liverpool, United Kingdom ARO Full time

    Job Title: Service Desk EngineerLocation: Liverpool (Office based)Salary: £22,000 - £25,000Contract type: Permanent About the RoleWe are seeking a highly skilled Service Desk Engineer to join our team in Liverpool. As a Service Desk Engineer, you will be responsible for providing 1st line support as part of the Operations Centre function. This involves...

  • Service Desk Engineer

    4 days ago

    Liverpool, Liverpool, United Kingdom ARO Full time

    About the RoleWe are seeking a highly skilled Service Desk Engineer to join our team at ARO. As a Service Desk Engineer, you will be responsible for providing 1st line support as part of the Operations Centre function. This involves monitoring and reporting on alerts from monitoring platforms, incident call reception and logging, placing support calls with...

  • Service Desk Engineer

    4 days ago

    Liverpool, Liverpool, United Kingdom ARO Full time

    About the RoleWe are seeking a highly skilled Service Desk Engineer to join our team at ARO. As a Service Desk Engineer, you will be responsible for providing 1st line support as part of the Operations Centre function. This involves monitoring and reporting on alerts from monitoring platforms, incident call reception and logging, placing support calls with...

  • Service Desk Analyst

    3 days ago

    Liverpool, Liverpool, United Kingdom Evelyn Partners Full time

    About Evelyn PartnersEvelyn Partners is a leading integrated wealth management and professional services group with over 186 years of experience. We offer a range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses.We provide an award-winning service by employing the best people. Our...

  • Service Desk Analyst

    3 days ago

    Liverpool, Liverpool, United Kingdom Evelyn Partners Full time

    About Evelyn PartnersEvelyn Partners is a leading integrated wealth management and professional services group with over 186 years of experience. We offer a range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses.We provide an award-winning service by employing the best people. Our...

  • Service Desk Analyst

    39 minutes ago

    Liverpool, Liverpool, United Kingdom Evelyn Partners Full time

    About Evelyn PartnersEvelyn Partners is a leading integrated wealth management and professional services group with over 186 years of experience. We offer a range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses.We provide an award-winning service by employing the best people. Our...

  • Service Desk Team Leader

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Ascent People Full time

    Job DescriptionAs a Service Desk Team Leader at Ascent People, you will play a crucial role in the success of our clients' IT operations. We are seeking an experienced IT professional to assist the Service Desk Manager in supervising the Service Desk staff, handling the IT support queue, and assisting with incident management and service request...

  • Service Desk Team Leader

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Ascent People Full time

    Job DescriptionAs a Service Desk Team Leader at Ascent People, you will play a crucial role in the success of our clients' IT operations. We are seeking an experienced IT professional to assist the Service Desk Manager in supervising the Service Desk staff, handling the IT support queue, and assisting with incident management and service request...

  • Service Desk Team Leader

    1 week ago

    Liverpool, Liverpool, United Kingdom Ascent People Full time

    Service Desk Team LeaderWe are seeking a highly skilled and experienced Service Desk Team Leader to join our team at Ascent People. As a key member of our IT support team, you will be responsible for leading a team of Service Desk Technicians and ensuring the smooth operation of our IT services.Key Responsibilities:Assist the Service Desk Manager in...

  • Service Desk Team Leader

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Ascent People Full time

    Service Desk Team LeaderWe are seeking a highly skilled and experienced Service Desk Team Leader to join our team at Ascent People. As a key member of our IT support team, you will be responsible for leading a team of Service Desk Technicians and ensuring the smooth operation of our IT services.Key Responsibilities:Assist the Service Desk Manager in...

  • Service Desk Analyst

    3 days ago

    Liverpool, Liverpool, United Kingdom Agility Resoucing Full time

    Service Desk AnalystAgility Resourcing is seeking a highly motivated and detail-oriented Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our clients and assisting in the deployment and management of IT Business Services.Key Responsibilities:Accurately log and manage IT incidents and...

  • Service Desk Analyst

    3 days ago

    Liverpool, Liverpool, United Kingdom Agility Resoucing Full time

    Service Desk AnalystAgility Resourcing is seeking a highly motivated and detail-oriented Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our clients and assisting in the deployment and management of IT Business Services.Key Responsibilities:Accurately log and manage IT incidents and...

  • Service Desk Analyst

    1 day ago

    Liverpool, Liverpool, United Kingdom Agility Resoucing Full time

    Service Desk AnalystAgility Resourcing is seeking a highly motivated and detail-oriented Service Desk Analyst to join their team. As a Service Desk Analyst, you will be responsible for providing technical support to users of all IT Business Services, assisting in the deployment and management of IT Business Services, and collaborating with the broader IT...

  • Service Desk Analyst

    1 day ago

    Liverpool, Liverpool, United Kingdom Agility Resoucing Full time

    Service Desk AnalystAgility Resourcing is seeking a highly motivated and detail-oriented Service Desk Analyst to join their team. As a Service Desk Analyst, you will be responsible for providing technical support to users of all IT Business Services, assisting in the deployment and management of IT Business Services, and collaborating with the broader IT...

  • Service Desk Team Leader

    1 day ago

    Liverpool, Liverpool, United Kingdom SitePoint Pty Full time

    Job Title: Service Desk Team LeaderLocation: Office based, LiverpoolNote: This is not a hybrid role; you will be required to work in the office 5 days a week.We are seeking a highly skilled Service Desk Team Leader to join our team in Liverpool. As a key member of our IT department, you will be responsible for assisting the Service Desk Manager in...

  • Service Desk Team Leader

    1 day ago

    Liverpool, Liverpool, United Kingdom SitePoint Pty Full time

    Job Title: Service Desk Team LeaderLocation: Office based, LiverpoolNote: This is not a hybrid role; you will be required to work in the office 5 days a week.We are seeking a highly skilled Service Desk Team Leader to join our team in Liverpool. As a key member of our IT department, you will be responsible for assisting the Service Desk Manager in...

  • Senior Service Desk Consultant

    3 weeks ago

    Liverpool, Liverpool, United Kingdom Ascent People Full time

    Job DescriptionJob Summary:Ascent People is seeking an experienced Service Desk Professional to pioneer their service desk function. This role offers an exciting opportunity to shape and grow the service desk team, driving excellence in incident management, product support, and stakeholder management.Key Responsibilities:• Lead the service desk team in...

  • Service Desk Team Lead

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Ascent People Full time

    Job OverviewWe are seeking a highly skilled Service Desk Team Leader to join our team at Ascent People. As a key member of our IT support team, you will be responsible for leading a team of service desk analysts and providing technical expertise to resolve complex IT issues.Key Responsibilities:Lead a team of service desk analysts to ensure timely and...

  • Service Desk Team Lead

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Ascent People Full time

    Job OverviewWe are seeking a highly skilled Service Desk Team Leader to join our team at Ascent People. As a key member of our IT support team, you will be responsible for leading a team of service desk analysts and providing technical expertise to resolve complex IT issues.Key Responsibilities:Lead a team of service desk analysts to ensure timely and...

  • Service Desk Team Lead

    1 week ago

    Liverpool, Liverpool, United Kingdom Ascent People Full time

    Job OverviewWe are seeking a highly skilled Service Desk Team Leader to join our team at Ascent People. As a key member of our IT support team, you will be responsible for leading a team of service desk analysts and providing technical expertise to resolve complex IT issues.Key Responsibilities:Lead a team of service desk analysts to ensure timely and...