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Administrative Support Specialist

2 months ago

Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent at CRA GROUP LIMITED. As a key member of our Contact Centre, you will play a vital role in delivering exceptional service to our customers, providing administrative support and ensuring seamless service delivery.

Key Responsibilities:

• Provide a wide range of services to meet the needs of our diverse customer base, including administrative and customer service functions.

• Process payments and ensure timely and accurate completion of tasks, meeting performance targets and deadlines.

• Utilize technology systems to provide high-quality advice and support to customers, ensuring rapid and appropriate responses to complex enquiries.

• Maintain accurate records and produce statistics as required, ensuring compliance with corporate policies and procedures.

• Work collaboratively with colleagues to achieve team goals and objectives, maintaining a positive and professional work environment.

Requirements:

• Proven experience in complex customer service delivery, either face-to-face or over the telephone, in a service provider environment or public sector setting.

• Strong IT and telephony skills, with experience using administrative procedures in a customer-focused organization.

• General Education or equivalent, with a strong understanding of business operations and customer service principles.

Working Arrangements:

• 35 hours per week, with flexibility to work shift patterns, including evenings and weekends.

• Enhanced level DBS clearance required, with a commitment to maintaining confidentiality and adhering to company policies.