Harry Potter Tour Guide

3 weeks ago

London, Greater London, United Kingdom 6115 Warner Bros. Studios Leavesden Limited Full time

About the Role

We are seeking a highly skilled and enthusiastic Interactor to join our team at Warner Bros. Studio Tour London - The Making of Harry Potter. As an ambassador for the Tour, you will be responsible for guiding, entertaining, and enlightening visitors as they embark on their magical journey.

Key Responsibilities

  • Deliver exceptional customer service and ensure a world-class visitor experience.
  • Presentation skills - enthusiasm and ability to speak in public to groups of up to 300 on a microphone.
  • Proactively engage and assist with the varied needs of our Visitors.
  • Actively listen and lead with empathy, integrity, and transparency.
  • Continuously improve your own skills and knowledge in relation to the Franchise, Tour operations, and your own personal performance.

What We Offer

  • Competitive hourly rate of £12.
  • 25 days holiday (pro-rata).
  • GymPass or free access to our onsite gym.
  • Exclusive access to our Screeners App, with our exciting TNT Sports, HBO, and Warner Bros. content.
  • Staff discounts on Studio Tour tickets, retail, food, and beverage.
  • Access to Friends and Family events.
  • Free onsite staff car parking.
  • Complimentary staff shuttle bus between Watford Junction and our Studio Tour, during Tour opening times.
  • Onsite staff Studio Café.
  • Option to join our pension and private healthcare schemes.

Working Pattern

Contracts range from 16 to 40 hours per week. You will be required to work weekends as part of this working pattern. Weekend work includes both Saturday and Sunday.

Your normal hours of work are between 8am and 10pm over the peak summer period/weekends, and from 8am until 8pm at other times, though some evening event work (finishing at 00:30) is required for events. Shifts outside of these hours can be opted into, and these hours can start as early as 7am.

We provide a free shuttle bus from Watford Junction; however, this cannot be relied on if your start/finish time falls outside of our opening hours, therefore you must ensure that you are able to arrange your own travel arrangements to/from work on these occasions.

There are both full-time and part-time positions available. All working patterns will include weekends and Bank Holidays (those on part-time contracts will work a proportionate number of weekends and bank holidays as those on a full-time contract).

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