Nights Team Member

2 months ago

Newbury, West Berkshire, United Kingdom whitbread Full time

Job Summary:

We are seeking a skilled and customer-focused Nights Team Member to join our team at Premier Inn Newbury. As a key member of our overnight team, you will be responsible for ensuring the safety and comfort of our guests, providing exceptional customer service, and contributing to the overall success of our hotel.

Key Responsibilities:

  • Provide exceptional customer service to our overnight guests, responding to their needs and concerns in a professional and courteous manner.
  • Ensure the safety and security of our guests and hotel premises, adhering to all relevant health and safety protocols.
  • Work collaboratively with other team members to maintain a clean and welcoming environment, ensuring that all areas of the hotel are well-maintained and tidy.
  • Contribute to the overall success of the hotel by participating in training and development opportunities, and by providing feedback and suggestions for improvement.

What We Offer:

  • A competitive hourly rate of up to £ per hour.
  • A permanent contract with a guaranteed 16 hours per week, spread across 2 days.
  • The opportunity to work for a leading hospitality company, with a strong commitment to training and development.
  • A range of benefits, including a Whitbread Benefits card, pension and saving schemes, and discounts on Premier Inn rooms and Whitbread Restaurants.

Requirements:

  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
  • A calm and composed demeanor, with the ability to work well under pressure.
  • A commitment to providing exceptional customer service, with a focus on ensuring guest satisfaction.

Why Work for Whitbread?

  • We are a leading hospitality company, with a strong commitment to training and development.
  • We offer a range of benefits, including a Whitbread Benefits card, pension and saving schemes, and discounts on Premier Inn rooms and Whitbread Restaurants.
  • We are a diverse and inclusive organization, with a strong commitment to equality and diversity.

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