Nights Team Member

2 months ago

Newbury, West Berkshire, United Kingdom whitbread Full time

Job Summary:

We are seeking a skilled and customer-focused Nights Team Member to join our team at Premier Inn in Newbury. As a key member of our overnight team, you will be responsible for ensuring the safety and comfort of our guests, providing exceptional customer service, and contributing to the overall success of our hotel.

Key Responsibilities:

  • Guest Safety and Security: Ensure the safety and security of our guests, responding promptly to any incidents or concerns.
  • Customer Service: Provide exceptional customer service, addressing guest queries and resolving any issues in a professional and courteous manner.
  • Hotel Operations: Assist with the smooth operation of the hotel, including maintaining a clean and tidy environment, and supporting colleagues as needed.
  • Problem-Solving: Use your problem-solving skills to resolve any issues that may arise during your shift, ensuring minimal disruption to our guests.

What We Offer:

  • Competitive Pay: Enjoy a competitive hourly rate, reflecting your value to our team.
  • Training and Development: Receive comprehensive training and support to help you succeed in your role and develop your skills.
  • Whitbread Benefits: Enjoy a range of benefits, including discounts on Premier Inn rooms and meals, as well as access to our pension and saving schemes.
  • Flexible Working: We offer flexible working arrangements to support your needs and promote work-life balance.

Requirements:

  • Previous Experience: No prior experience is necessary, as we provide comprehensive training and support.
  • Health and Safety Knowledge: You will need to have a good understanding of health and safety principles and practices.
  • Problem-Solving Skills: You will need to be able to think critically and solve problems effectively.
  • Customer Service Skills: You will need to have excellent customer service skills, with the ability to communicate effectively with guests and colleagues.

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