Client Account Administrator
1 week ago
Job Title: Client Account Administrator
Job Summary:
We are seeking a highly organized and detail-oriented Client Account Administrator to join our team at IForce. As a Client Account Administrator, you will be responsible for delivering excellent customer service, managing client queries, and assisting the Account Executive in delivering innovation and exceptional service levels.
Key Responsibilities:
- Manage client queries and log issues with site accordingly.
- Assist with the creation and circulation of reports for both Returns and E.fulfillment in line with timeframes as specified.
- Manage client inbox and respond to emails in a professional and timely manner.
- Assist clients' Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns, and E.fulfillment.
- Process corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections, and escalations.
- Track sample requests and other administrative tasks as outlined in the departmental SOPs.
- Support wholesale despatches (printing orders, completing paperwork, and keeping labeling guidance up to date with support from clients).
- Provide annual leave cover for the Account Executive and administration colleagues.
- Liaise with client key contact on a daily basis in an articulate and efficient manner.
Requirements:
- Previous administrative experience is desired.
- Strong IT skills – competent in all Microsoft Office platforms.
- Experience within a logistics/warehousing environment would be preferred.
- Excellent customer service skills both written and verbal.
- Confident communicator to stakeholders at all levels.
- Positive attitude and enthusiastic.
About IForce:
IForce is an inclusive and diverse organization committed to employee development and recognizing success for hardworking performers. We offer a wide range of benefits, including annual leave, pension scheme, life assurance, wellness, eye care vouchers, reward and recognition, and everyday discounts.
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