Repair Scheduling Coordinator
3 weeks ago
We are offering a competitive salary, estimated at £35,000 per annum, based on industry standards for similar roles. The contract is ongoing, with an initial period of 3-6 months, paid via PAYE through an umbrella company. Working hours are Monday to Friday, 9am to 5pm.
Key Responsibilities
As an Operational Repairs Planner, you will be responsible for planning and scheduling appointments for trade services across the division, ensuring maximum productivity and efficient allocation of qualified operatives. You will work closely with customers to understand their needs, coordinate complex repairs using trade knowledge, and monitor and take action to prevent service failure.
Requirements
To be successful in this role, you will need strong customer service skills, experience working in a housing association or council environment, and relevant legislation knowledge, including H&S, Building Regulations, and Fire Regulations. You should also be able to manage customer feedback and instigate remedial action for poor service delivery.
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