Workforce Planning Coordinator

2 weeks ago

Barnet, United Kingdom Wifinity Full time

**About us**
Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option. And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.

Conventional home broadband doesn’t always work for them.

Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.

We take the complexity out of connectivity.

**The role purpose**

You will be responsible for the daily deployment and re-deployment of all Wifinity resources (PAYE & Sub-contractors) to ensure appropriate levels of staffing are always maintained. Using data and insight, you will influence other internal functions to improve resourcing levels; ensuring that the organisations resourcing priorities are met. Working collaboratively and supportively with the management and leadership teams to ensure resources are well-planned and issues are tackled well in advance will be paramount to your success.

Your deliverables will be to monitor, verify, validate, and sign off the various stages of resource planning, ensuring deadline assignments are met, and internal operations/support teams are kept up to date on resource deliverables against the project planning.

You will have the chance to work with / on nationwide large scale portfolio projects and contribute to the company’s success.

**Key Responsibilities**

Joining our delivery department, you will be responsible for capturing, assigning, and communicating all resource requirements via a resource software platform.

Your day-to-day role will consist of the following responsibilities, you may be required to carry out further responsibilities at the company's discretion:

- Understanding the live projects, budget allowances and company priorities and managing the schedule of field-based resource within the department to be on the right project at the right time for the correct duration
- Manage and review data effectively to schedule and plan resources, both in-house and sub-contractually; understand the work to be done and the skillsets required to complete the works
- Running and owning the resource planning forums with complete ownership of the utilisation KPI for in-house resources
- Proactively provide insight and reports around resource capacity to the senior management team, to ensure utilisation fluctuations, forecasted utilisation and budget resource usage are known and understood
- Working with Project Managers to understand where return visits are required and adjusting schedules to ensure we fulfil those works quickly allowing us to close projects swiftly in the event of overruns or delays
- Assisting Project Coordinators understand where access permissions are required
- Working closely with Project Coordinators to ensure visits are Right First Time by ensuring pre-visit checks and schedule adjustments where necessary
- Working closely with Head of Installations to identify where we have shortages or gaps in skillsets and where we need training
- Providing feedback to Pre-sales on how we can improve resource usage estimations (including travel and expenses) through comparisons of budget to actuals and root cause analysis of persistent variations
- Working with Sales to understand pipeline and providing resource forecast models to help influence discussions on availability with clients.

**About you**:
You will be exceptionally well organised with the ability to plan, analyse, and execute all resourcing requests, fulfilments and/or fast track changes. You value credibility and can work under pressure. You are excellent at working with people and always strive to provide a customer driven approach. We are looking for someone that:

- Has high attention to detail
- Is comfortable using systems and technology
- Has strong analytical and communication skills
- Has strong data and analytical focused background
- Has proven experience of capturing business requirements
- Prior experience in the telecoms or construction industries
- Prior experience in a similar resource planning role

**Your experience**:

- Experience using a workforce management and planning software tool (e.g., Resource Guru)
- Experience using data analytics platforms
- Experience working with data and using Microsoft office suite
- Experience in sub-contracting resource management
- Experience in working in an operational role

**It would be nice to also have**:

- Full understanding of P&L, labour/establishment costing and budgeting processes
- An affinity to “talking wit

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