Senior Security Contract Manager

4 weeks ago

London, Greater London, United Kingdom Vigilant Security Full time

Job Purpose

We are seeking a highly skilled and experienced Contract Manager to lead our security services in London. The ideal candidate will have a strong background in the security industry, excellent customer service skills, and the ability to motivate and develop a team.

This is a full-time role, working Monday to Friday, 9am to 5pm, with flexibility depending on operational requirements. The role is based in our London office in Mayfair, working alongside a dynamic and energetic team.

We offer a competitive salary, 28 days' holiday per annum, including bank holidays, and an annual performance-based bonus upon successful completion of a 6-month probation period.

Key Responsibilities

  • Day-to-day operational management of security services, including out-of-hours visits and audits, acting as the key client contact.
  • Reporting and liaising daily with the Head of Operations to ensure effective communication of all matters.
  • Overseeing recruitment for the contract, ensuring all posts are fully staffed.
  • Developing and motivating the team, including interviewing, appraisals, induction plans, and staff training.
  • Delivering and maintaining standards in line with the company's standard operating procedures.
  • Working closely with our dedicated control room to ensure planning and allocating resources as required.
  • Adhering to all company procedures, ensuring audits are carried out and documented in line with company policy.
  • Managing and motivating the team to improve standards and the quality of the customer experience.
  • Delivering, building, and strengthening client relationships across the contract.
  • Addressing constructive and negative feedback, turning around any complaints, and protecting the business's reputation.
  • Applying excellent attention to detail, maintaining effective controls, and implementing necessary systems and procedures for the smooth running of the contract.
  • Ensuring all HR issues are dealt with in a timely manner and followed up using company protocols.
  • Conducting monthly, quarterly, and annual performance appraisals, setting targets for the team, and ensuring each individual has their own development plan.
  • Developing sales leads where opportunities arise, working alongside the commercial lead to maximise sales opportunities and strategy.
  • Traveling as required to conduct site visits where the company is involved.
  • Ensuring compliance with Key Performance Indicators, requirements, and minimising associated risks to the company and client.
  • Completing and sharing monthly and quarterly reports with the client.
  • Leading on ideas and innovation for the contract.
  • Managing and responding to incidents in accordance with company policies and procedures.
  • Providing presentations to service staff and clients as required, to inform and educate, and to maintain and provide input for client reports.
  • Attending company quarterly meetings as required.

Person Specification

  • Excellent communication and interpersonal skills.
  • Experience within the security industry (3+ years), with a natural flair for customer service.
  • Experience in a similar or contract management role.
  • Excellent organisation skills.
  • Proficient in Excel, PowerPoint, and Adobe.
  • Immaculate presentation.
  • Proactive and able to work well under pressure and problem-solve.
  • Professional, highly driven, flexible, enthusiastic, self-motivated, and a team player.
  • Maintaining a high degree of confidentiality at all times.
  • Valid SIA licence.
  • 5 years of verifiable work history.

What We Offer

  • A highly competitive salary within the corporate sector.
  • CPD - Bespoke Training, Learning, and Development.
  • Perkbox - Employee Discount Scheme.
  • Employee Assistance Programme.
  • Career progression and personal development with regular training opportunities.
  • Uniform Budget.
  • Pension Scheme.
  • Performance Bonus.
  • Healthcare Plan.
  • Cycle to Work Scheme.

Equal Opportunities

Vigilant is committed to ensuring equality of opportunity and to the principle that employees should be entitled to work free from intimidation or harassment.

All employees have a responsibility not only for their own behaviour but for the behaviour of others regarding equality of opportunity. Any act of discrimination must be avoided, and any incidents reported accordingly.

We are part of the Government Disability Confident Employer Scheme and are committed to offering opportunities for the disabled to join our ever-expanding workforce.

The duties of the post may be varied by the deletion of any of the tasks specified or by the addition of associated work.

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