Patient Services Coordinator

2 months ago


Smethwick, Sandwell, United Kingdom Modality Partnership Full time
About the Role

We are seeking a highly skilled and compassionate Patient Services Assistant to join our team at Smethwick Medical Centre. As a key member of our practice team, you will be responsible for providing exceptional patient care and administrative support.

Key Responsibilities
  • Provide a warm and welcoming experience for patients, responding to their queries and concerns in a professional and empathetic manner.
  • Manage patient appointments, bookings, and general enquiries in person and over the telephone.
  • Perform a range of administrative duties, including data entry, filing, and maintaining accurate records.
  • Work collaboratively with the practice team to ensure seamless delivery of services and high-quality patient care.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with patients and colleagues.
  • Proven administrative experience, with proficiency in MS Word, Outlook, Excel, and other relevant software packages.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong problem-solving skills, with a flexible and adaptable approach to meeting the needs of the practice.
What We Offer
  • Enrolment to the NHS pension scheme.
  • Annual leave minimum 27 days, plus 8 days bank holiday pro rata.
  • Employee discounts and benefits scheme.
  • Employee assistance programme (EAP).
  • Education and career pathways.
  • Enhanced family-friendly policies.
  • Flexible working.
  • Wellbeing support.


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