Service Administrator

5 hours ago

StokeonTrent, Stoke-on-Trent, United Kingdom Proactive Personnel Ltd Full time
Service Administrator Job Description

Proactive Personnel Ltd is seeking a highly organized and detail-oriented Service Administrator to join our team. As a Service Administrator, you will be responsible for processing orders, maintaining accurate records, and providing exceptional customer service.

Key Responsibilities:
  • Process orders via email or phone, ensuring accurate and timely completion.
  • Upload orders onto company CRM software, maintaining up-to-date records.
  • Check data accuracy in orders and invoices, resolving any discrepancies.
  • Communicate with clients to obtain missing information or answer queries, providing excellent customer service.
  • Maintain and update sales and customer records, ensuring accuracy and completeness.
  • Communicate important feedback from customers internally, facilitating effective resolution.
  • Stay up-to-date with new products and features, ensuring knowledge and expertise.
  • Receive calls and direct appropriately, taking accurate messages and providing support.
  • Maintain an up-to-date efficient diary and customer database, ensuring organization and accessibility.
  • Send and receive report sheets for Engineers, facilitating effective communication.
  • Produce and send documentation required by customers for service visits, ensuring accuracy and completeness.
  • File report sheets and any other documentation for SRM, maintaining a secure and organized system.
  • Highlight remedial works required, ensuring prompt attention and resolution.
  • Follow and instigate procedure to ensure service appointments are booked, ensuring timely completion.
  • Invoice completed works in line with our QMS, ensuring accuracy and compliance.
  • Produce maintenance, spares, and repair quotations, providing excellent customer service.

This is an excellent opportunity to join a well-established business and contribute to the success of our team. If you are a highly organized and detail-oriented individual with excellent communication skills, we encourage you to apply for this role.

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